topic Re: Plan in Get Support

Plan

Cherylladd — Wed, 05 Jan 2022 12:46:13 GMT

I changed my a couple days ago and it came out of account but my plan has not been updated to new plan

Re: Plan

dabr — Mon, 28 Oct 2019 17:36:43 GMT

@Cherylladd wrote:
I changed my a couple days ago and it came out of account but my plan has not been updated to new plan

How did you change plans? You need to first add the funds and then go ahead and select the plan you wanted to change to.

Did you do an immediate change or select change on renewal?

Otherwise submit a ticket to moderators via SIMon here: https://publicmobile.ca.ada.support/chat/ You can also click on the ? mark bottom right of the screen to contact moderatos.

Re: Plan

Cherylladd — Tue, 05 Nov 2019 12:24:05 GMT

The funds came out of my account when I changed plans. It was for right away. So I'm out the 39 and didnt get the plan

Re: Plan

computergeek541 — Tue, 05 Nov 2019 19:33:53 GMT

@Cherylladd wrote:
The funds came out of my account when I changed plans. It was for right away. So I'm out the 39 and didnt get the plan

When you peform an immediate plan change, you lose the payment and any remainimg time and usage of that plan.

Since you were charged for your new plan, you'll need to follow the instructions from earlier to open a ticket.