topic Re: $15 plan in Get Support

$15 plan

missorange — Wed, 05 Jan 2022 12:46:07 GMT

If I call out someone, no one answer the phone, still count for 100 mins, is that right? thanks.

Also when I call out for other city within the ontario, I hear "the long distance may apply".

Re: $15 plan

ShawnC13 — Mon, 28 Oct 2019 15:38:25 GMT

@missorange wrote:
If I call out someone, no one answer the phone, still count for 100 mins, is that right? thanks.
Also when I call out for other city within the ontario, I hear "the long distance may apply".

With any of the limited minute plans as soon as you intiate the call by dialing out that is when the timer starts.

Re: $15 plan

popping — Mon, 28 Oct 2019 15:58:52 GMT

@missorange wrote:
If I call out someone, no one answer the phone, still count for 100 mins, is that right? thanks.
Also when I call out for other city within the ontario, I hear "the long distance may apply".

If you reach someone answering machine or voicemail, it will count as your outgoing minutes.

If nobody answer, it will not account as the outgoing minute.

Dial 1 before your phone number will eliminate the long distance my apply warning message.message.

Re: $15 plan

hairbag1 — Mon, 28 Oct 2019 16:01:48 GMT

@missorange wrote:
If I call out someone, no one answer the phone, still count for 100 mins, is that right? thanks....Minutes start once you dial and the phone rings.
Also when I call out for other city within the ontario, I hear "the long distance may apply"....there are no "long distant rates", you have Canada wide calling with Public Mobile plans.

Re: $15 plan

PAULRANG18 — Mon, 28 Oct 2019 16:14:34 GMT

Your plan includes long distance calling within Canada. After hearing long distance alert, send your call. you won't be charged for it. Your available minutes are used when the other phone rings.

Re: $15 plan

missorange — Mon, 28 Oct 2019 16:22:32 GMT

@popping are u sure it will not count if no one answer?

Re: $15 plan

ShawnC13 — Mon, 28 Oct 2019 16:35:39 GMT

@missorange wrote:
@popping are u sure it will not count if no one answer?

Again minutes are used once the call is initiated including the routing time and ringing time. Even if no one answers

Re: $15 plan

popping — Mon, 28 Oct 2019 16:36:13 GMT

@missorange wrote:
@popping are u sure it will not count if no one answer?

Yes. I am sure as I tested it. Every phone companies in Canada are working this way. But every phone number in my phone book have voicemail or answering machine. I don't let it ring too long and hangup.

I setup my mother's PM line with 1 sec empty announcement + extended absent + disable leaving message voicemail. If you get to this kind of voicemail setup, it will ring, pay the 1 second of dead air and hangup. You will be charged for 1 outgoing minute.

Re: $15 plan

missorange — Mon, 28 Oct 2019 16:43:46 GMT

@popping the reason I want to confirm with you, you can see what other replies, they mentioned that the minutes will start to count when first ring.

Re: $15 plan

popping — Mon, 28 Oct 2019 17:20:03 GMT

@missorange wrote:
@popping the reason I want to confirm with you, you can see what other replies, they mentioned that the minutes will start to count when first ring.

Read the attachment carefully, The highlighted sentence assumes the call is connected. When a voicemail system or answering machine answers the call, it will count as connected. If the line is keep ringing, there is no connection.

If the call was NOT connected, how PM counts the time from the call was initalted to the disconnected time?

Correct me if my English comprehension is not good.

Re: $15 plan

ShawnC13 — Mon, 28 Oct 2019 17:38:19 GMT

So is a call initiated when it starts to dial or when it is answered. @Alan_K can you clarify this so that we can get the correct interpretation of this:

Re: $15 plan

popping — Tue, 29 Oct 2019 16:14:48 GMT

@ShawnC13 wrote:
So is a call initiated when it starts to dial or when it is answered

My interpretation is the time will count from the call was initiated if the call is answered. No charge if the call was not answered/connected.

Re: $15 plan

dabr — Mon, 28 Oct 2019 18:09:25 GMT

@popping wrote:
@ShawnC13 wrote:
So is a call initiated when it starts to dial or when it is answered
My interpretation is the time will count from the call was initiated when the call is answered. No charge if the call was not answered/connected.

That's my understanding too.

I have also tested it and when I hang up before my phone connects to the answering system, no minutes were deducted from my limited outgoing plan.

Re: $15 plan

Alan_K — Mon, 28 Oct 2019 18:10:12 GMT

@ShawnC13 wrote:

So is a call initiated when it starts to dial or when it is answered. @Alan_K can you clarify this so that we can get the correct interpretation of this:

@ShawnC13 When it starts dialing, time starts getting counted. Dialed another number until I got to voicemail and it registered 49 seconds being used on my plan. Hope that helps!

Re: $15 plan

Alan_K — Mon, 28 Oct 2019 18:15:21 GMT

@dabr wrote:

@popping wrote:

@ShawnC13 wrote:

So is a call initiated when it starts to dial or when it is answered

My interpretation is the time will count from the call was initiated when the call is answered. No charge if the call was not answered/connected.

That's my understanding too.

I have also tested it and when I hang up before my phone connects to the answering system, no minutes were deducted from my limited outgoing plan.

Tried one more time, this time without going to voicemail, and no minutes were used. Connecting to the voicemail may be the trigger between what gets counted versus not counted.

Re: $15 plan

computergeek541 — Mon, 28 Oct 2019 18:21:18 GMT

@missorange wrote:
@popping the reason I want to confirm with you, you can see what other replies, they mentioned that the minutes will start to count when first ring.

The count does start as soon as send/call is pressed but only if the calls is completed to the receiving end, whether it's voicemail, interactive voice menu, or a person picking up. I can't imagine a phone company in the world (other than because of a glitch) that charges a minute for a call that never went through.

I will say that a call can be considered completed without the caller knowing. If an "answer" is done after a ring but the outgoing caller then hangs up, it's possible that the outgoing caller won't hear anything but the call having been completed.

Re: $15 plan

dabr — Mon, 28 Oct 2019 18:18:15 GMT

@Alan_K wrote:
@dabr wrote:
@popping wrote:
@ShawnC13 wrote:
So is a call initiated when it starts to dial or when it is answered
My interpretation is the time will count from the call was initiated when the call is answered. No charge if the call was not answered/connected.
That's my understanding too.

I have also tested it and when I hang up before my phone connects to the answering system, no minutes were deducted from my limited outgoing plan.
Tried one more time, this time without going to voicemail, and no minutes were used. Connecting to the voicemail may be the trigger between what gets counted versus not counted.

@Alan_K That's what I always understood, that it either needs to get connected to the party being called or going to voicemail/answering system before it gets counted as a call.

Thanks for confirming.

Re: $15 plan

ShawnC13 — Mon, 28 Oct 2019 18:35:03 GMT

@Alan_K wrote:
@dabr wrote:
@popping wrote:
@ShawnC13 wrote:
So is a call initiated when it starts to dial or when it is answered
My interpretation is the time will count from the call was initiated when the call is answered. No charge if the call was not answered/connected.
That's my understanding too.

I have also tested it and when I hang up before my phone connects to the answering system, no minutes were deducted from my limited outgoing plan.
Tried one more time, this time without going to voicemail, and no minutes were used. Connecting to the voicemail may be the trigger between what gets counted versus not counted.

@Alan_K I guess the wording needs to be changed to say when the call is connected instead of initiated. But once the call is connected routing time and ringing are counted in the minutes used

Re: $15 plan

will13am — Mon, 28 Oct 2019 18:38:15 GMT

@computergeek541 wrote:
@missorange wrote:
@popping the reason I want to confirm with you, you can see what other replies, they mentioned that the minutes will start to count when first ring.
The count does start as soon as send/call is pressed but only if the calls is completed to the receiving end, whether it's voicemail, interactive voice menu, or a person picking up. I can't imagine a phone company in the world (other than because of a glitch) that charges a minute for a call that never went through.

I will say that a call can be considered completed without the caller knowing. If an "answer" is done after a ring but the outgoing caller then hangs up, it's possible that the outgoing caller won't hear anything but the call having been completed.

That is what @popping said a page ago. With the aggressive timers these days, it is almost not cost effective to buy limited calling plans. 100 minutes would disappear in no time. I remember my first cell plan with Clearnet (humble beginnings for Telus) came with 100 minutes. That would be enough for several hundred calls. The timer starts at connection, ends with disconnection and timing is by the second with no round up.

Re: $15 plan

ShawnC13 — Mon, 28 Oct 2019 19:27:00 GMT

@will13am wrote:
@computergeek541 wrote:
@missorange wrote:
@popping the reason I want to confirm with you, you can see what other replies, they mentioned that the minutes will start to count when first ring.
The count does start as soon as send/call is pressed but only if the calls is completed to the receiving end, whether it's voicemail, interactive voice menu, or a person picking up. I can't imagine a phone company in the world (other than because of a glitch) that charges a minute for a call that never went through.

I will say that a call can be considered completed without the caller knowing. If an "answer" is done after a ring but the outgoing caller then hangs up, it's possible that the outgoing caller won't hear anything but the call having been completed.
That is what @popping said a page ago. With the aggressive timers these days, it is almost not cost effective to buy limited calling plans. 100 minutes would disappear in no time. I remember my first cell plan with Clearnet (humble beginnings for Telus) came with 100 minutes. That would be enough for several hundred calls. The timer starts at connection, ends with disconnection and timing is by the second with no round up.

That is why I was looking for clarification because it states time starts from initiation of the call. I think better wording would be connection of the call instead.