topic Re: Not able to text Android/Virgin mobile contact... in Get Support

Not able to text Android/Virgin mobile contact...

Sarah_E93 — Wed, 05 Jan 2022 12:45:39 GMT

I just signed up with Public Mobile today and had service immediately after transferring my number from Rogers. However I can't text my boyfriend, who has an Android and is with Virgin...I can text other people with iPhones like mine who are also on PM (not using iMessage!)...any ideas appreciated! Tried restarting phone and resetting SIM, no luck.

Re: Not able to text Android/Virgin mobile contact...

Dunkman — Sun, 27 Oct 2019 22:41:12 GMT

@Sarah_E93

Try the following suggestions that I copied from a previous post.

Part 1:
imessage can sent to/from Apple ID or a phone number. To do what you described you should be using your phone number, not your Apple ID.

Go to Settings> Messages> Send & Receive

Your settings should be:

Can be reached by imessage at: Phone Number
Start new conversations from: Phone Number

Part 2:
Turn on Send as SMS

Go to Settings> Messages

Explanation:
If you're sending/receiving imessages to/from your apple ID, and not a phone number, you can't send as SMS.
Also, the phone number used here is taken from Settings>Phone>My Number. If you changed your phone number, sometimes this section doesn't populate your new number, and would then still send imessages from your old number. Same thing goes for FaceTime.

*Edit - it's an Apple ID issue, not a provider issue*

Turn cellular data and roaming ON. That will allow MMS messaging to non-iphones. There will be no data charges.

Turn Messages & Facetime OFF, and back ON in 5 minutes. This will force a reset ov Apple serviers to your new phone.

Correct setup for messaging: Settings >> Messages >> iMessage ON, Send as SMS ON, MMS ON >> Send & Receive should show your phone # and Apple ID email.

Re: Not able to text Android/Virgin mobile contact...

ChuckYeah — Sun, 27 Oct 2019 22:41:50 GMT

Can he text you?

Re: Not able to text Android/Virgin mobile contact...

Sarah_E93 — Sun, 27 Oct 2019 22:44:03 GMT

Nope! He can receive texts from my mom who is on Public Mobile and has an iPhone...

Re: Not able to text Android/Virgin mobile contact...

ChuckYeah — Sun, 27 Oct 2019 22:46:01 GMT

Is it possible that you or he have blocked the others number in error?

Re: Not able to text Android/Virgin mobile contact...

Sarah_E93 — Sun, 27 Oct 2019 22:49:02 GMT

I just checked my blocked numbers and he wasn't in there...I doubt that he did but I will check!

Re: Not able to text Android/Virgin mobile contact...

Sarah_E93 — Sun, 27 Oct 2019 22:52:11 GMT

I've checked with other Android/non-public mobile people and they're not getting my messages either

Re: Not able to text Android/Virgin mobile contact...

ChuckYeah — Sun, 27 Oct 2019 22:55:35 GMT

@Sarah_E93 did you go thru Dunkman's options. It may be related to the setting he proposed up front.

Re: Not able to text Android/Virgin mobile contact...

Sarah_E93 — Sun, 27 Oct 2019 22:56:39 GMT

I will try shortly, updating my software to see if that makes a difference. Thanks for the suggestions!

Re: Not able to text Android/Virgin mobile contact...

ChuckYeah — Sun, 27 Oct 2019 23:16:31 GMT

Another recommendation on another thread was to remove him from your contacts and shut phone down for 10 secs and then try to send a msg to his number. Might be a waste of time. It's crazy... But it just might work! (Master of Disguise reference)

Re: Not able to text Android/Virgin mobile contact...

sheytoon — Mon, 28 Oct 2019 01:35:15 GMT

Give it some time. By tomorrow morning it might be resolved. Sometimes the network providers need to update their routing when a customer ports a number to another provider.

Re: Not able to text Android/Virgin mobile contact...

Sarah_E93 — Thu, 07 Nov 2019 17:04:36 GMT

Turned out to be an issue porting my number from Rogers. Contacted a moderator and they re-issued the request, all fixed now! Thanks everyone for the suggestions 🙂

[Solution marked by Luddite]