topic Re: data use problem in Get Support

data use problem

Gigitos — Wed, 05 Jan 2022 12:45:29 GMT

Hi!

I have 6GB on my plan (for 3 months) plus last month I got a text saying I got an extra GB... i'm 90% of the time on a wifi! how come I "used" all my data??

Re: data use problem

Triguy — Sun, 27 Oct 2019 20:09:31 GMT

Check your phone settings to make sure you don't have auto updates for apps. Also if you use google maps to only enable while on wi-fi. You can log into your account under view usuage to see when and how much data was used.

Re: data use problem

popping — Sun, 27 Oct 2019 20:12:31 GMT

@Gigitos wrote:
Hi!
I have 6GB on my plan (for 3 months) plus last month I got a text saying I got an extra GB... i'm 90% of the time on a wifi! how come I "used" all my data??

Check the data usage line on your overview page after login.

I have a 5GB plan with the 1GB bonus data. I had used 697MB of my 1GB bonus data. I used 1237MB out of my 5GB plan data. If you don't see these lines, you have used all your data. What is showing in your overview page?

Data & Add-Ons Amount Used
1GB Promo
697.544 / 1024 MB
5GB at 3G Speed
1237.345 / 5120 MB

Re: data use problem

geopublic — Sun, 27 Oct 2019 22:20:19 GMT

@Gigitos Maybe WiFi was down and you did not realise it. Check your phone's data built-in data usage app you determined if that was the case.

If you still feel there was a problem then best to submit a ticket to PM for further investigation.

To submit a ticket to Public Mobile do the following:

Data & Add-Ons	Amount Used
1GB Promo	697.544 / 1024 MB
5GB at 3G Speed	1237.345 / 5120 MB