topic Re: bonusdata promotion in Get Support

bonusdata promotion

sharon5 — Wed, 05 Jan 2022 12:45:28 GMT

Hello, I opened 3 public mobile accounts last week at Wow Mobile. Unfortunatly on one of the accounts they forgot to apply the bonus data promotion. I contacted them and they said I have 7 business days to apply it since I opened the account while the promotion was on. Wondering how to do this? Can someone help me?

Thank You

Re: bonusdata promotion

Triguy — Sun, 27 Oct 2019 20:05:48 GMT

You would have to submit a ticket to a moderator by clicing on the question mark on the bottom right.

Re: bonusdata promotion

ChuckYeah — Sun, 27 Oct 2019 20:17:04 GMT

If it has been more than 7 days, a moderators help may be required.

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern within 48 hours. May take longer, but the promise of the new Ticketing System was that it will reduce these wait times.
Alternatively, you may send a private message to moderator through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Re: bonusdata promotion

Dunkman — Sun, 27 Oct 2019 22:09:22 GMT

@sharon5

From my understanding, this promotion was applicable for at home, online activations. If you signed up in store, you will not qualify for the extra data bonus.

https://productioncommunity.publicmobile.ca/t5/Announcements/SALE-Get-a-bonus-2GB-of-data-when-you-activate-on-a-35-mo-plan/m-p/440225

You can ask the moderator about this issue. Expect 1-2 days wait. I have a feeling that all three accounts would not qualify anyways if you activated in store at WOW.

Re: bonusdata promotion

Jackhyf63 — Sun, 27 Oct 2019 22:15:36 GMT

@sharon5

you will need to private message moderator and expect 1-2 days response time.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: bonusdata promotion

computergeek541 — Mon, 28 Oct 2019 03:07:26 GMT

@sharon5 wrote:
Hello, I opened 3 public mobile accounts last week at Wow Mobile. Unfortunatly on one of the accounts they forgot to apply the bonus data promotion. I contacted them and they said I have 7 business days to apply it since I opened the account while the promotion was on. Wondering how to do this? Can someone help me?
Thank You

Sorry, but as @Dunkman was saying, you don't qualify for any data bonus since you activated at the store. I'm not sure contacting the moderators would be worthwhile since the activations weren't done online. It probably won't yield any results.