topic Re: texts not sending!! in Get Support

texts not sending!!

Renee2215 — Wed, 05 Jan 2022 12:45:18 GMT

I've been using public mobile for years, and it was always fine, but recently my texts stopped sending. Incoming texts and all calls still work. My plan is fully paid, and I have unlmited texts on my plan. I also already tried restarting my phone, and even reported it lost/stolen, turned off my phone, then turned it back on, and then reported it found.... nothing helped!

Any suggestions?

Re: texts not sending!!

ChuckYeah — Sun, 27 Oct 2019 18:34:52 GMT

Try sending a message to yourself. I had this issue once with Telus, and the tech support gave me this advice and it worked for me.

What kind of device?

Re: texts not sending!!

ChuckYeah — Sun, 27 Oct 2019 18:48:38 GMT

There have been a few other concerns like this in the past. Some of them contacted @CS_Agent and had their SMSC settings pushed by a moderator, others followed something similar to the solution in this post:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Cannot-send-Textg-messages/m-p/442080/highlight/true#M34530

Depending on what you are comfortable, you may want to try one of these, @Renee2215 .

Re: texts not sending!!

Dunkman — Sun, 27 Oct 2019 19:24:31 GMT

@Renee2215

You may want to try your PM sim card in another phone. To help determine whether it is a hardware issue versus PM service problem.

Depending on your phone, you may want to check the text APP. Clear cache or reset text app.

Other things to try:

Toggle airplane mode on, wait a few minutes and then off.

Network reset.