topic Re: Activated account during weekend flashsale but still charged! in Get Support

Activated account during weekend flashsale but still charged!

gryhsball — Wed, 05 Jan 2022 12:45:08 GMT

Hi there,

I got my SIM friday and activiated a $25 plan saturday during the flashsale, but just saw on my credit statement that I was charged for this month. I followed the "get started" steps through the flashsale advert on the webpage. Not sure what happened here, anyone got an explanation? Cheers!

Re: Activated account during weekend flashsale but still charged!

hairbag1 — Sun, 27 Oct 2019 15:28:31 GMT

@gryhsball wrote:
Hi there,

I got my SIM friday and activiated a $25 plan saturday during the flashsale, but just saw on my credit statement that I was charged for this month. I followed the "get started" steps through the flashsale advert on the webpage. Not sure what happened here, anyone got an explanation? Cheers!

Your next renewal will be free.

Eligible customers will be credited the 30-day rate plan amount within 7 business days. These credits will count towards your next plan renewal.
For example, if you sign up on our current $35 for 1 GB at 3G speed, Unlimited Canada-wide Talk and Unlimited International Text 30-day plan, your account will be credited $35 within 7 business days of activating.
You will not need to top-up your account at your first renewal date, unless you purchase Add-Ons, change or future-date your plan to a more expensive plan during the first 30 days. Note that, if you have registered for AutoPay, you will continue to receive your $2 AutoPay reward every 30 days. All Reward rules,

Re: Activated account during weekend flashsale but still charged!

Dunkman — Sun, 27 Oct 2019 15:26:51 GMT

@gryhsball

You will be charged for the 1st month. You will get 2nd month credit within one week.

https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-Get-your-next-30-days-of-service-for-0/m-p/443456

Re: Activated account during weekend flashsale but still charged!

PAULRANG18 — Sun, 27 Oct 2019 16:01:01 GMT

You will receive your promo during the second month. Nothing to worry about.