topic Re: Porting Fido in Get Support

Porting Fido

kodalux — Wed, 05 Jan 2022 12:44:56 GMT

My term with fido end Dec 29...and I want to port my number over to PM just before term ends. Fido told me there's a $41.58 charge to port a number before term ends. Am I cutting things to close if I do the porting on the day of fido expiry? How long does the whole process take? I'd like to avoid paying the $40 bucks if I could...total rip off.

Re: Porting Fido

GR — Sat, 26 Oct 2019 22:56:41 GMT

@kodalux porting only takes a few hours if everything goes well! The fee could be the remaining balance of your device because they don't charge a porting fee. You could set up the new account with a new phone number (temporary) a couple of days before that date and on the date then port your number!

Re: Porting Fido

ShawnC13 — Sat, 26 Oct 2019 22:58:53 GMT

@kodalux wrote:
My term with fido end Dec 29...and I want to port my number over to PM just before term ends. Fido told me there's a $41.58 charge to port a number before term ends. Am I cutting things to close if I do the porting on the day of fido expiry? How long does the whole process take? I'd like to avoid paying the $40 bucks if I could...total rip off.

I can't see them charging that amount of money if you ported out 2 days before the end of your term. There is usually an early cancellation fee of $20 per month so maybe they thought you were porting out right now.

Porting can take anywhere from seconds (if you are coming from a Telus owned provider) up to 4 hours.

Re: Porting Fido

dabr — Sat, 26 Oct 2019 22:59:54 GMT

@kodalux wrote:
My term with fido end Dec 29...and I want to port my number over to PM just before term ends. Fido told me there's a $41.58 charge to port a number before term ends. Am I cutting things to close if I do the porting on the day of fido expiry? How long does the whole process take? I'd like to avoid paying the $40 bucks if I could...total rip off.

I would think if you port your number a few days (perhaps 4 or 5) before your Fido contract ends it shouldn't be the amount they are quoting you right now.

Was that the response for porting straight away or near the end of your contract at Dec. 29th?

Re: Porting Fido

popping — Sat, 26 Oct 2019 23:10:44 GMT

@kodalux

You have a FIDO postpaid plan when you have a contract with them. You will be on month-to-month if you do not get another phone and sign another contract. CRTC will not allow FIDO to charge one full month of service because you have a postpaid plan, FIDO is allowed to charge you for the days you used for the month that you port out your number to PM.

Therefore, it will not cost you much per day if you port your number to PM the day after your contract end.

Re: Porting Fido

will13am — Sat, 26 Oct 2019 23:40:49 GMT

@kodalux to be safe port out a couple of days after you receive the final bill showing the remaining balance, then port out. You have endured long enough that a couple of days isn't the end of the world. Post paid services charge by the day, prorated based on the cost per month. This is in accordance with the wireless code. The fee you are looking at is a device balance which is a different animal altogether.