topic Data use blocked in Get Support

Data use blocked

jcr2 — Wed, 05 Jan 2022 12:44:51 GMT

We removed our PM SIM cards to travel, and now our data won't connect using our old cards - phone service is fine and we've lots of data "available" - just won't connect. I have done what this site suggested for "starting data on an android" but hasn't fixed the problem??

Re: Data use blocked

GR — Sat, 26 Oct 2019 22:13:25 GMT

@jcr2 wgat kind of phone?

Re: Data use blocked

hairbag1 — Sat, 26 Oct 2019 22:26:27 GMT

@jcr2 wrote:
We removed our PM SIM cards to travel, and now our data won't connect using our old cards - phone service is fine and we've lots of data "available" - just won't connect. I have done what this site suggested for "starting data on an android" but hasn't fixed the problem??

A bit more info would really help. How long has it been since your last renewal ? Does talk/text work ? Did you us the 10 Day US Roaming add-on and it's just now expired ?

Re: Data use blocked

popping — Sat, 26 Oct 2019 22:28:37 GMT

@jcr2 wrote:
We removed our PM SIM cards to travel, and now our data won't connect using our old cards - phone service is fine and we've lots of data "available" - just won't connect. I have done what this site suggested for "starting data on an android" but hasn't fixed the problem??

Try the simple procedure first. WIth your PM SIM installed, enable data and restart your phone to configure your APN setting to PM automatically. If fails, configure your APN manually.

https://apn-canada.gishan.net/en/apn/public-mobile

If you have a LG phone, you need to do a newtork reset after switching SIM card before your data working again.

Re: Data use blocked

dabr — Sat, 26 Oct 2019 22:35:02 GMT

@jcr2 wrote:
We removed our PM SIM cards to travel, and now our data won't connect using our old cards - phone service is fine and we've lots of data "available" - just won't connect. I have done what this site suggested for "starting data on an android" but hasn't fixed the problem??

If you have the correct APN settings for the phone and made sure the data is enabled then maybe try the lost/stolen trick as this should reset the SIM/account.

Log into your account and select plans/add-ons tab and report your phone lost and suspend service. Log out and wait 5 mins and log back in and report phone found and resume service. Log out and restart phone.