topic Re: Data service. in Get Support

Data service.

CrazyFairy79 — Wed, 05 Jan 2022 12:44:42 GMT

My account is active but I've been receiving this message sporadically all morning. Anyone know why??

Re: Data service.

Dunkman — Sat, 26 Oct 2019 16:50:49 GMT

@CrazyFairy79

Is it possible that you ran out of data?

If you don't see the data counter in your add on section on our overview page, that means you ran out of data

Re: Data service.

CrazyFairy79 — Sat, 26 Oct 2019 16:53:39 GMT

@Dunkman I did check before I messaged. I have 5GB plus 1GB bonus. To this date I have used just under 900MB.

But even if I did run out it wouldn't keep coming on and going off again.

Re: Data service.

CrazyFairy79 — Sat, 26 Oct 2019 16:57:17 GMT

Account standing.

This is what I have. It isn't making sense to me.

Re: Data service.

GR — Sat, 26 Oct 2019 16:59:11 GMT

@CrazyFairy79 did you try restarting your phone? Sometimes thats all it takes to fix a weird problem

Re: Data service.

CrazyFairy79 — Sat, 26 Oct 2019 17:00:56 GMT

@GR 🤦 lol of course not. I'll do that and see what happens. I'll keep you posted

Re: Data service.

CrazyFairy79 — Sat, 26 Oct 2019 17:07:26 GMT

So far so good. Feeling a tad sheepish at this point 😄

Re: Data service.

CrazyFairy79 — Sat, 26 Oct 2019 17:11:24 GMT

And it didn't work 😭 still getting the no data signal.

Re: Data service.

Dunkman — Sat, 26 Oct 2019 17:12:44 GMT

@CrazyFairy79

Maybe try the SIM card in another phone to determine whether hardware issue versus PM service problem.

Re: Data service.

CrazyFairy79 — Sat, 26 Oct 2019 17:14:30 GMT

If it was hardware it wouldn't say it was turned off by my operator. It would say no sim. I've tried that. Before any of this. Now it's just frustrating.

Re: Data service.

geopublic — Sat, 26 Oct 2019 17:32:46 GMT

@CrazyFairy79 That looks like there might be a network issue in your area. Power down your device remove the sim and wait 15 minutes. Reinsert your sim in the device and power up. If it's still doing it time to report it to PM.

To submit a ticket to Public Mobile do the following:

Re: Data service.

Dunkman — Sat, 26 Oct 2019 17:34:20 GMT

@CrazyFairy79

You may want to then contact moderator for help. Click on question mark on right lower corner of website to start ticketing process to get moderator help.