topic Re: Locked in Get Support

Locked

Cvsr111786 — Wed, 05 Jan 2022 12:44:38 GMT

I put a sim card in my phone. When it restarts it says device locked plz enter master lock code. How can I get the code I need with out having to go to a phone store.

Re: Locked

Dunkman — Sat, 26 Oct 2019 15:22:42 GMT

@Cvsr111786

Your phone is likely locked to previous carrier. You can contact previous carrier to get unlock code. Which model phone? With Samsung, you sometimes call call Samsund directly to get code.

Re: Locked

Cvsr111786 — Sat, 26 Oct 2019 15:24:25 GMT

mine is sm-g920w8. It's a galaxy s6

Re: Locked

Dunkman — Sat, 26 Oct 2019 15:25:56 GMT

@Cvsr111786

Since Samsung, you can contact Samsung either via live chat or phone customer service to get code.

What is the exact message that your phone is showing?

Was your phone locked to previous carrier?

Re: Locked

ChuckYeah — Sat, 26 Oct 2019 15:28:52 GMT

https://www.samsung.com/ca/support

Re: Locked

Cvsr111786 — Sat, 26 Oct 2019 15:28:54 GMT

exact message says... Device locked please enter master lock code or unlock code.

I'm not guessing so my boyfriend gave it to me who got it from a friend of his that told him the phone was registered from Canada

Re: Locked

PAULRANG18 — Sat, 26 Oct 2019 15:31:50 GMT

PM does not sell phones so the phone you have should have been unlocked when you bought it. Contact the retailer for the code and enter it.

Re: Locked

Dunkman — Sat, 26 Oct 2019 15:31:55 GMT

@Cvsr111786

I would contact Samsung directly and see what Samsung reps can do for you.

Re: Locked

Cvsr111786 — Sat, 26 Oct 2019 15:37:52 GMT

Thanks I'll try it. Wish me luck.

Re: Locked

cavemantoronto — Sat, 26 Oct 2019 17:29:39 GMT

@Cvsr111786 wrote:
exact message says... Device locked please enter master lock code or unlock code.
I'm not guessing so my boyfriend gave it to me who got it from a friend of his that told him the phone was registered from Canada

Master unlock code is needed when someone was guessing unlock code. You need it to before you try to unlock it. After, you can use the other unlock code.

Re: Locked

ljdemont — Sat, 26 Oct 2019 23:41:02 GMT

Please contact Samsung to have the device unlocked.
Hope it goes well for you!