topic Re: i can't access my online account in Get Support

i can't access my online account

gurpreet — Tue, 04 Jan 2022 17:56:48 GMT

it says account disabled and find help on community.

Re: i can't access my online account

NDesai — Tue, 19 Jul 2016 00:57:11 GMT

Let PM staff member take a look into this...please be patient.

@Shazia_K @Kalla_A @Mary_M

Re: i can't access my online account

Shazia_K — Tue, 19 Jul 2016 13:18:31 GMT

Hello @gurpreet,

I'm sorry about this,

I will need to verify why aren't you able to access your account online.

Will you be able to send me your Public Mobile phone number via private message?

Thanks,

Shazia

Re: i can't access my online account

anardelli — Tue, 19 Jul 2016 13:36:08 GMT

I am having the exact same issue. I am now locked out as I attempted to login serveral times. I have also requested a password reset link but it never arrived.

Re: i can't access my online account

Shazia_K — Tue, 19 Jul 2016 13:38:57 GMT

@anardelli,

I'm sorry about that,

Can you please send me a private message with your Public Mobile phone number?

Thanks,

Shazia

Re: i can't access my online account

anardelli — Tue, 19 Jul 2016 21:57:13 GMT

I am now able to access my account. Thank you!

Re: i can't access my online account

gurpreet — Wed, 20 Jul 2016 20:12:50 GMT

Re: i can't access my online account

Nico — Sat, 23 Jul 2016 20:24:22 GMT

I cannot access my account either. I e-mailed almost two months ago and received a nice reply from Noella that she had submitted a ticket for me and reset my password. 🙂 I am still waiting to hear back about the ticket, still cannot access my account. My ticket number is IN0000012374488.

If any light can be shed on the situation for me here I would be grateful!

Re: i can't access my online account

Mary_M — Sat, 23 Jul 2016 20:51:06 GMT

Hello @Nico

Sorry to hear that you're still unable to log into your self-self account.

According to this ticket number, it has already been resolved. Can you please send me your phone number by private message ? I'll reset your credentials and provide them to you.

Thanks,

Mary

Re: i can't access my online account

Nico — Fri, 29 Jul 2016 19:39:17 GMT

Re: i can't access my online account

chankwokjyh — Sat, 20 Aug 2016 23:16:44 GMT

Re: i can't access my online account

chankwokjyh — Sun, 21 Aug 2016 14:17:40 GMT

HI my account can not log in ! ! these some thing wrong or pass word not work,made text on my phon pls.thankyou .6**-***-****

Re: i can't access my online account

Shazia_K — Sun, 21 Aug 2016 14:18:38 GMT

Hello @chankwokjyh,

I'm sorry about this,

Can you please send me a private message with your Public Mobile phone number? I'll be glad to give you back access.

Thanks,

Shazia

Re: i can't access my online account

pty — Sun, 21 Aug 2016 16:00:30 GMT

I have the same problem too. I can't log in to my online account either.

Re: i can't access my online account

KarinaP — Wed, 24 Jan 2018 18:11:35 GMT

Mary,

I can't have access to my online account since the password has been forgotten and I try to change it by sending an email but the link is always either expired or doesn't work. I need your help in changing my password so I can have access to my account.

Karina

Re: i can't access my online account

bsperanz — Wed, 24 Jan 2018 20:07:30 GMT

@KarinaP it would be best if you message them directly @Moderator_Team. Also, for future reference, don't reply to a thread a year and a half old. Rather you should create a new one