topic Re: network locked sim card inserted in Get Support

network locked sim card inserted

Bea_Peters — Wed, 05 Jan 2022 12:44:10 GMT

My previous phone # has been ported over from Virgin Canada but when I insert the PM SIM card the notice comes up "network locked sim card inserted". This is a Samsung Galaxy S5 Geo that was used on another network prior to Virgin.

Re: network locked sim card inserted

GR — Fri, 25 Oct 2019 20:53:33 GMT

@Bea_Peters you either need to contact Virgin for the unlock code or message Samsung.ca for the code! Were you with bell before? Bell/Virgin /lucky are all the same

Re: network locked sim card inserted

Daps — Fri, 25 Oct 2019 20:58:30 GMT

Hi you need to contact the original provider who sold the phone to you.

By law, they are required to help you unlock it at no charge even though you are no longer their customer.

Re: network locked sim card inserted

Bea_Peters — Fri, 25 Oct 2019 21:33:32 GMT

many thanks for the feedback. I'll get to work on it.

Re: network locked sim card inserted

cellphoneuser1 — Sat, 26 Oct 2019 06:29:09 GMT