topic hardware compatibility* in Get Support

hardware compatibility*

M-Black — Wed, 05 Jan 2022 12:43:57 GMT

I recently purchased a "BLACKVIEW A60 PRO-DUAL SIM". I was told that it was compatible, for use in CANADA/MEXICO. When I placed my SIM card in, it showed up: TELUS and gave my phone number, but there is no network connection..

Can you help me to solve this matter? Can I go to a TELUS mobility store and get any help?

M-Black

Re: hardware compatibility*

popping — Fri, 25 Oct 2019 18:26:32 GMT

@M-Black

Restart your phone for a quick test.

Re: hardware compatibility*

will13am — Fri, 25 Oct 2019 18:30:55 GMT

From what I can tell, Blackview phones use 900 and 2100 Mhz on 3G. This phone won't work in North America.