topic Re: Set up - Choosing new number in Get Support

Set up - Choosing new number

Wieland_L — Wed, 05 Jan 2022 12:43:20 GMT

Trying to set up a new account, and really want to get a new number. When I proceed to click down, no options appear, been trying for about 20 minutes now, am I doing something wrong? or no numbers available for my area?

TIA

Re: Set up - Choosing new number

totalUser — Thu, 24 Oct 2019 16:07:20 GMT

This was happening to me while i was choosing the number too.

The thing is i had too abandon the sesdion which meant waiting for another hour to try as my sim was kept hostage by the session.

I tried later using chrome in incognito mode and it worked.

Re: Set up - Choosing new number

will13am — Thu, 24 Oct 2019 15:53:11 GMT

@Wieland_L, you might want to try clearing browser cache before a further attempt. Try also using incognito mode.

Re: Set up - Choosing new number

CS_Agent — Thu, 24 Oct 2019 16:00:12 GMT

Hello there @Wieland_L

If you are still inquiring the issue after you follow the instructions from @will13am , please send a private message to the moderators on community! We will be more than happy to assist you!

Kindly Regards , Daniel - Moderator's Team

Re: Set up - Choosing new number

Wieland_L — Mon, 28 Oct 2019 15:56:56 GMT

Thank you. It was the browser, it would not work in Edge. Thank you for the prompt responce. 🙂

Re: Set up - Choosing new number

Wieland_L — Mon, 28 Oct 2019 15:58:16 GMT

Thanks, got to remember, just as at work not everything is certain browser friendly.