topic Re: New Public Mobile customer start up help in Get Support

New Public Mobile customer start up help

FrankRizzo — Wed, 05 Jan 2022 12:43:07 GMT

Hello all. I would appreciate any input please. I just signed up and activated my phone.

The service is now running and I can make phone calls no problem. But text messages come in and dissapear when I go to look at them and when I go to send text messages they dissapear as well. Also my clock on my phone is 1.5hrs behind. Im within the first hour of activation. Will this all smooth out in a few hours? Thanks for your time and input!

Re: New Public Mobile customer start up help

GinYVR — Sat, 08 Jun 2019 16:53:23 GMT

@FrankRizzoIt sounds like it is a problem with your phone more than Public. What phone and model is it? Do you know if others can receive your text and they can send text to you without any errors??

Re: New Public Mobile customer start up help

RossN — Sat, 08 Jun 2019 16:54:56 GMT

It seems you need to go into your settings and auto sinc your date and time I know that screws things up on my phone

Re: New Public Mobile customer start up help

FrankRizzo — Sat, 08 Jun 2019 16:53:38 GMT

Windows Phone Lumia 435. It worked fine before. I just came from Telus.

Ive restarted a few times to see if that would help to no luck.

Re: New Public Mobile customer start up help

FrankRizzo — Sat, 08 Jun 2019 16:54:22 GMT

Ok I will try that. Thank you!

Re: New Public Mobile customer start up help

GinYVR — Sat, 08 Jun 2019 16:55:31 GMT

@FrankRizzoTry set the time and timezone manually and see if the text issue would go away.

Re: New Public Mobile customer start up help

FrankRizzo — Sat, 08 Jun 2019 16:56:15 GMT

Ok I will try that as well, thank you!

Re: New Public Mobile customer start up help

geopublic — Sat, 08 Jun 2019 16:58:08 GMT

@FrankRizzo wrote:
Hello all. I would appreciate any input please. I just signed up and activated my phone.
The service is now running and I can make phone calls no problem. But text messages come in and dissapear when I go to look at them and when I go to send text messages they dissapear as well. Also my clock on my phone is 1.5hrs behind. Im within the first hour of activation. Will this all smooth out in a few hours? Thanks for your time and input!

@FrankRizzo Are you using a new phone previously owned? Sounds like you might have to do a reset. The time should dispay correctly from the start unless it's set to manual mode.

Re: New Public Mobile customer start up help

FrankRizzo — Sat, 08 Jun 2019 16:59:36 GMT

Just solved my problem thanks for your input! Cheers!

Re: New Public Mobile customer start up help

Anonymous — Sat, 08 Jun 2019 17:01:10 GMT

@FrankRizzo

Settings/date + time - two sliders for automatic.

Edit: solved in the meantime.

Re: New Public Mobile customer start up help

FrankRizzo — Sat, 08 Jun 2019 17:00:51 GMT

Thank you all guys! Much appreciated!

Re: New Public Mobile customer start up help

FrankRizzo — Sat, 08 Jun 2019 17:01:32 GMT

Yes that worked ha! Thanks very much!

Re: New Public Mobile customer start up help

RossN — Sat, 08 Jun 2019 17:12:55 GMT

glad things worked for you @FrankRizzo welcome to Pm we got your back lol