topic Re: $60 / 30 days data issue in Get Support

$60 / 30 days data issue

markliquid1 — Wed, 05 Jan 2022 12:43:03 GMT

I am on the $60/30 days plan, which is no longer offered, but I purchased on October 1 (22 days ago). I have used up the 8.5 GB, but my "Overview" tab shows 2.0 GB at 3G is still available. I have used 0MB of the 2GB. I believe this 2.0GB extra was part of a promo when I signed up. How do I actually use it? When I enter promo code "BONUSDATA", it says that I am not eligible for this promo. A Walmart employee helped me sign up, I am not sure they took the time to enter the promo code during that process if that field was not populated automatically. Anything I can do to access this data?

Re: $60 / 30 days data issue

will13am — Thu, 24 Oct 2019 02:02:24 GMT

@markliquid1 , if all is going according to plan in your account, you would use up the included data first and then bonus data would be used next, followed by add-on data. This would be automatic.

Re: $60 / 30 days data issue

Dunkman — Thu, 24 Oct 2019 02:03:52 GMT

@markliquid1

I think that the 2GB data is for US roaming only if it was the expired $60 plan. You can't access that data unless you are in the USA.

https://productioncommunity.publicmobile.ca/t5/Announcements/Updated-Get-8-5-GB-at-3G-speed-2-GB-of-US-Data-UL-Canada-US-Talk/td-p/396544

A couple of options:

1. Renew your same plan earlier, but you will need to moderator help.

2. Buy data add on for 1 GB for $30.

Re: $60 / 30 days data issue

computergeek541 — Thu, 24 Oct 2019 02:29:19 GMT

@markliquid1 wrote:

I am on the $60/30 days plan, which is no longer offered, but I purchased on October 1 (22 days ago). I have used up the 8.5 GB, but my "Overview" tab shows 2.0 GB at 3G is still available. I have used 0MB of the 2GB. I believe this 2.0GB extra was part of a promo when I signed up. How do I actually use it? When I enter promo code "BONUSDATA", it says that I am not eligible for this promo. A Walmart employee helped me sign up, I am not sure they took the time to enter the promo code during that process if that field was not populated automatically. Anything I can do to access this data?

As mentioned earlier, that 2GB can only be used in the U.S.

As for BONUS DATA: Sorry, but existing customers are ineligible for that promotion. In addition, that promo code was not active yet on October 1.

Re: $60 / 30 days data issue

markliquid1 — Thu, 24 Oct 2019 02:53:03 GMT

Thanks for all the quick advice.

I will need to renew my plan early- how do I go about getting moderator help?

Re: $60 / 30 days data issue

hairbag1 — Thu, 24 Oct 2019 02:58:06 GMT

@markliquid1 wrote:
Thanks for all the quick advice.

I will need to renew my plan early- how do I go about getting moderator help?

Click the ? in lower right side of screen. Type "renew plan" and follow prompts. You'll need to contact a moderator to renew early.

Re: $60 / 30 days data issue

srlawren — Thu, 24 Oct 2019 16:01:00 GMT

@will13am wrote:
@markliquid1 , if all is going according to plan in your account, you would use up the included data first and then bonus data would be used next, followed by add-on data. This would be automatic.

A rare miss from @will13am ! I guess nobody's perfect....

Re: $60 / 30 days data issue

will13am — Thu, 24 Oct 2019 18:30:17 GMT

@srlawren wrote:
@will13am wrote:
@markliquid1 , if all is going according to plan in your account, you would use up the included data first and then bonus data would be used next, followed by add-on data. This would be automatic.
A rare miss from @will13am ! I guess nobody's perfect....

Oops I fell asleep at the keyboard. I got the CAN/US deal mixed up with a different promo.

Re: $60 / 30 days data issue

computergeek541 — Thu, 24 Oct 2019 23:51:35 GMT

@will13am wrote:
@srlawren wrote:
@will13am wrote:
@markliquid1 , if all is going according to plan in your account, you would use up the included data first and then bonus data would be used next, followed by add-on data. This would be automatic.
A rare miss from @will13am ! I guess nobody's perfect....
Oops I fell asleep at the keyboard. I got the CAN/US deal mixed up with a different promo.

It happens