topic Re: Bill charges in Get Support

Bill charges

Carolanne — Wed, 05 Jan 2022 12:43:01 GMT

Hello,

My bill this month was 45.20. Have the rates increased? I’m on a $40 dollar plan auto pay.

Re: Bill charges

GinYVR — Thu, 24 Oct 2019 00:48:02 GMT

@CarolanneBill I assume is on your credit card? If so, you need to factor in your taxes.

Re: Bill charges

Carolanne — Thu, 24 Oct 2019 01:16:36 GMT

Yes, it’s on my credit card. The last 2 months my bill was 42.94. So I’m not sure where the extra money is coming from

Re: Bill charges

Dunkman — Thu, 24 Oct 2019 01:24:08 GMT

@Carolanne

Check your payment history page. I have a feeling that your autopay for this renewal did not go through. Quite a few complaints from this morning.

previous months

$40- $2 = $38 x 13% tax is $42.94

this month

$40 x 13% tax is $45.20

You probably need to contact moderator to get your $2 autopay. Click on quesiton mark on right lower corner of website to start ticketing process to get moderator help.

Re: Bill charges

Carolanne — Thu, 24 Oct 2019 01:26:55 GMT

Thank you for the info! I did check my payment history and that’s what is appears to be. In previous months in my payment history it shows the $2 for auto pay! Thank you!! 😊

Re: Bill charges

Luddite — Thu, 24 Oct 2019 01:30:19 GMT

@Carolanne wrote:
Thank you for the info! I did check my payment history and that’s what is appears to be. In previous months in my payment history it shows the $2 for auto pay! Thank you!! 😊

Does your account show $2 in Available Funds? Just wondering in case the system "forgot" to apply the reward before taking the payment, but then put it back as a credit in Available funds.

Re: Bill charges

Carolanne — Thu, 24 Oct 2019 01:33:06 GMT

No, it does not 😩

Re: Bill charges

cellphoneuser1 — Thu, 24 Oct 2019 04:56:24 GMT

@Carolanne wrote:
No, it does not 😩

Did rewards fail for everyone last night? @Carolanne The moderators will fix it but you can't use the discount until the new renewal.

Re: Bill charges

LovesToPM — Thu, 24 Oct 2019 18:19:54 GMT

Here's the update: new issue affected renewals on October 23 and 24 2019.

https://productioncommunity.publicmobile.ca/t5/Announcements/Fix-in-Progress-Select-customers-missin...

There is no need to contact Public Mobile.

PM is already aware. The rewards you earned are forthcoming.