topic Re: MOD / Public Mobile Staff Help Request in Get Support

MOD / Public Mobile Staff Help Request

emanresu — Wed, 05 Jan 2022 12:42:50 GMT

Hello

I used my credit card to set up 2 new numbers for friends visiting temporarily.

It was done via Walmart.

Walmart set up my credit card for auto-pay.

How do I get in contact with customer service to have my credit card removed from auto pay from their accounts? I do not have access to the SIM cards as they are not in Canada anymore.

Thanks

Re: MOD / Public Mobile Staff Help Request

ChuckYeah — Wed, 23 Oct 2019 21:11:01 GMT

If you have never created a self serve account for either phone, it's not too late. You need a separate email for each.

If you can't, you can send a private message to @CS_Agent and hopefully they can help you.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/compose/note-to-user-id/22437

Re: MOD / Public Mobile Staff Help Request

popping — Wed, 23 Oct 2019 21:15:09 GMT

@emanresu

Creat a moderator support ticket using the ? button at the right hand bottom corner of this page. Moderator wait time is up to 2 days,

You need to prove to the moderator that you are the owner of these accounts.

If you don't know your PIN, provider any 3 of the following:

- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Re: MOD / Public Mobile Staff Help Request

emanresu — Wed, 23 Oct 2019 21:16:16 GMT

Thanks for your reply.

I tried creating the accounts, but the system wants to send a text message to the phones for the verification code, which are not in Canada anymore.

The MOD team, are they Public Mobile employees? or members from the community? I would have to share personal information to get it resolved...

Re: MOD / Public Mobile Staff Help Request

ChuckYeah — Wed, 23 Oct 2019 21:18:19 GMT

Yeah employees. You can feel free to share that information with them if they need it through private message of course.

Re: MOD / Public Mobile Staff Help Request

missorange — Wed, 23 Oct 2019 21:17:57 GMT

The MOD team are they Public Mobile employees!

Re: MOD / Public Mobile Staff Help Request

popping — Wed, 23 Oct 2019 21:19:02 GMT

@emanresu wrote:
Hi
Thanks for your reply.
I tried creating the accounts, but the system wants to send a text message to the phones for the verification code, which are not in Canada anymore.

The MOD team, are they Public Mobile employees? or members from the community? I would have to share personal information to get it resolved...

Without your SIM card, you need to ask moderator to create your self-serve account first. Then remove your credit card from account. But moderator may just remove your credit card and cancel your account.

Re: MOD / Public Mobile Staff Help Request

ChuckYeah — Wed, 23 Oct 2019 21:19:48 GMT

@emanresu wrote:
Hi
Thanks for your reply.
I tried creating the accounts, but the system wants to send a text message to the phones for the verification code, which are not in Canada anymore..

I keep forgetting that!

Re: MOD / Public Mobile Staff Help Request

emanresu — Wed, 23 Oct 2019 21:32:17 GMT

Thank you all for your replies.

Re: MOD / Public Mobile Staff Help Request

geopublic — Wed, 23 Oct 2019 23:01:07 GMT

@emanresu As long as you have the PIN numbers for each account do the following:

1. Call 1-855-4PUBLIC

2: Enter 1 for English

3. Enter phone number

4. Disable AutoPay

Repeat for the other account.

Hope this helps!