topic Re: Changing plan in Get Support

Changing plan

Vetiver — Wed, 05 Jan 2022 12:42:37 GMT

I tried changing my plan to the $40 plan, and I paid to "top up my account" but my plan is still the $35 plan but I have a $40 credit towards my $35 plan.

I'm confused, how do I change my plan?

Re: Changing plan

LovesToPM — Wed, 23 Oct 2019 17:37:56 GMT

@Vetiver wrote:
I tried changing my plan to the $40 plan, and I paid to "top up my account" but my plan is still the $35 plan but I have a $40 credit towards my $35 plan.

I'm confused, how do I change my plan?

It's all explained here:

https://www.publicmobile.ca/en/qc/get-help/articles/change-your-plan

Let us know if you have any questions after reading the link.

If you have a specific issue, you can post a screenie and we will try to explain it.

Remember this is a public forum, so please do not inlcude any personal info with your post.

Re: Changing plan

GinYVR — Wed, 23 Oct 2019 17:37:07 GMT

@VetiverPick your plan and select Change plan now to immediately change plan. Do note if you have any balance on your existing 30day plan will be forfeited.

Re: Changing plan

cellphoneuser1 — Thu, 24 Oct 2019 04:37:19 GMT

@Vetiver wrote:
I tried changing my plan to the $40 plan, and I paid to "top up my account" but my plan is still the $35 plan but I have a $40 credit towards my $35 plan.

I'm confused, how do I change my plan?

You have to pay before doing an immediate change. I think you did the top up but didn't do the plan change. If you can, I suggest setting the change to happen at renewal so you don't lose part of the $35.