topic Re: Account number in Get Support

Account number

whelpley48 — Wed, 05 Jan 2022 12:42:35 GMT

I need my account number and the phone number to contact your Accounts Payable Dept. please. Need to speak to them asap.

Re: Account number

oglat — Wed, 23 Oct 2019 17:35:36 GMT

You need to login to your self-serve and there in the overview page it will account number be in the right upper section in the drop-down menu.

Do you remember which email you used to register for the self-serve? Try going searching for it in your emails, but don't confuse it with the community welcome message

Re: Account number

LovesToPM — Wed, 23 Oct 2019 17:44:07 GMT

@whelpley48 wrote:
I need my account number and the phone number to contact your Accounts Payable Dept. please. Need to speak to them asap.

If you know your email, you can login to your self-serve account to retrieve the info you are looking for.

Public Mobile does not have call centre.

To contact PM, use SIMon chatbot to submit a ticket to Moderators.

Go to https://publicmobile.ca.ada.support/chat/ and enter "submit a ticket" and "contact us" to get started. Response time can vary from a few hours up to 2 days.

Re: Account number

Triguy — Wed, 23 Oct 2019 17:38:50 GMT

Log into your self serve account and your account# is on the top right hand corner. If you check your usuage history under the orignating phone# should be PM phone#.

Re: Account number

GinYVR — Wed, 23 Oct 2019 17:44:52 GMT

@whelpley48There is no person you can speak to at Public Mobile. You have to contact the moderators, who are Public Mobile employee via the ? icon on the lower right hand corner of your screen.

You can find your account number either on the top right hand corner of your selfserve account, or in the TO: field in your welcome email from Public Mobile with the email which your account is associated with.

Re: Account number

PAULRANG18 — Wed, 23 Oct 2019 18:00:19 GMT

Your account number is on the top right corner of the self serve page after you log in. PM does not have a call centre so you should contact a moderator with your issue by clicking on the ?, bottom right, and following instructions. A ticket will be issued to the moderator.

Re: Account number

danijel — Sun, 16 Feb 2020 03:02:32 GMT

First off, your account number can be found when you log in the self serve, it will be at the top right hand of the page. Second of all, there is no account receivable at Public Mobile the service is prepaid. You would not owe any money to Public Mobile because you have to pay for your services first before you get service. I sugest to add money to your balance for the amount of the plan you're going to choose by credit card, or buying a payment vouchers at retail stores.