topic Re: How to get data working on Galaxy in Get Support

How to get data working on Galaxy

token — Wed, 05 Jan 2022 12:41:33 GMT

Hi would anyone know the best network settings for a samsung

galaxy S4 (SGH-M919) and a Galaxy S7 (SMG-930A).

Phone checker says both should be fine.

The S7 is spotty and the S4 doesn't seem to have data at all

but it is working with my Chatr line.

Also tried walking outside but no luck at all with S4

Re: How to get data working on Galaxy

ChuckYeah — Tue, 22 Oct 2019 22:52:21 GMT

Try resetting the network settings with data enabled and reboot the phone. Check your APN settings as well.

If Android, click:
Settings > More / More Networks / Wireless & Networks > Mobile/Cellular Networks > Access Point Names >

These are mine:

Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: How to get data working on Galaxy

popping — Tue, 22 Oct 2019 22:58:14 GMT

@token wrote:
Hi would anyone know the best network settings for a samsung
galaxy S4 (SGH-M919) and a Galaxy S7 (SMG-930A).
Phone checker says both should be fine.
The S7 is spotty and the S4 doesn't seem to have data at all
but it is working with my Chatr line.
Also tried walking outside but no luck at all with S4

APN may still point to Chatr.

Enable data on you S4 and restart your phone to get PM SIM card to configure your APN automatically. If not, you may need to set up your APN manually with @ChuckYeah info.

Re: How to get data working on Galaxy

ooakosiryan — Tue, 22 Oct 2019 23:00:44 GMT

If resetting your network settings and verifying your APN settings, as suggested by @ChuckYeah, doesn't work...something might've gone wrong when activating your SIM, especially with your S4—if it works with Chatr but not PM I think it's not a settings thing. (has it worked before with PM but then stopped, or is it newly activated and never worked?)

If something went wrong, the Mods might be able to fix it for you. Submit a ticket through SIMon by clicking the question mark thing at the bottom right. It can take anywhere from a couple hours to a couple days for a response.

Good luck! Hope you get it sorted!

Re: How to get data working on Galaxy

srlawren — Tue, 22 Oct 2019 23:08:21 GMT

@popping wrote:
APN may still point to Chatr.

@popping possible!

@token you might need to set the CSC on either/both phone to Telus or Koodo to get it working properly. I'm not an expert on doing this as I'm not a Samsung phone guy. Maybe someone will reply here with more details. If not, try searching the community for CSC.

EDIT: try this thread maybe? https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Samsung-Galaxy-S4-No-LTE/m-p/128426#M10009 and this one? https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Public-Mobile-has-their-own-CSC-code-PMB/m-p/247571#M19342

Re: How to get data working on Galaxy

token — Tue, 22 Oct 2019 23:31:02 GMT

never worked since activation a month ago