topic Re: Data not working in Get Support

Data not working

Michaelmlyn — Wed, 05 Jan 2022 12:41:20 GMT

my data sady its on but there is no internet connection. Help me please

Re: Data not working

Luddite — Tue, 22 Oct 2019 20:01:44 GMT

@Michaelmlyn wrote:
my data sady its on but there is no internet connection. Help me please

First item is to confirm you do indeed have data remaining. Login to your account (but you may have a problem with that ) and look under Data & add-ons; if you do not see a data plan there it has been completely used.

UNLESS, your plan just renewed and the data plan was not reset.

Re: Data not working

computergeek541 — Tue, 22 Oct 2019 23:50:36 GMT

@Michaelmlyn wrote:
my data sady its on but there is no internet connection. Help me please

Are you a new customer? Has data ever worked? If not compare APN settings to the ones from the following thred:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3