topic Re: Number not in service... in Get Support

Number not in service...

985ryan — Wed, 05 Jan 2022 12:41:07 GMT

People calling my number are getting this message instead of my voicemail.

Phone works fine for outbound calls... very frusterating - any suggestions on how to fix?

Re: Number not in service...

Triguy — Tue, 22 Oct 2019 14:28:51 GMT

Did you port (transfer) your phone number to PM ? If so then you would need to submit a ticket to a moderator by clicking on the question mark on the bottom right.

Re: Number not in service...

GinYVR — Tue, 22 Oct 2019 14:34:21 GMT

@985ryanWhat plan are you on? Can you log into your selfserve just to double check on the status of your plan?

Re: Number not in service...

985ryan — Tue, 22 Oct 2019 14:57:03 GMT

when i click question mark on bottom left of screen i get box to type questions, but no specific way to submit ticket.

This was new number issued to me, not ported from another carrier. Again, its random. When i call with my other phone sometimes i get voicemail, other times i get not in service.

It works fine for outbound.

Re: Number not in service...

Triguy — Tue, 22 Oct 2019 14:59:37 GMT

Try sending a message to a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number not in service...

geopublic — Tue, 22 Oct 2019 15:25:34 GMT

@985ryan wrote:
when i click question mark on bottom left of screen i get box to type questions, but no specific way to submit ticket.

This was new number issued to me, not ported from another carrier. Again, its random. When i call with my other phone sometimes i get voicemail, other times i get not in service.

It works fine for outbound.

@985ryan

To submit a ticket to Public Mobile do the following:

Re: Number not in service...

PAULRANG18 — Tue, 22 Oct 2019 15:36:55 GMT

It's strange incoming calls are received but can't make any calls. Best to get a moderator to correct the issue. Send a ticket by clicking on ?, bottom right, and following instructions.

Re: Number not in service...

computergeek541 — Tue, 22 Oct 2019 22:28:21 GMT

@985ryan wrote:

This was new number issued to me, not ported from another carrier. Again, its random. When i call with my other phone sometimes i get voicemail, other times i get not in service.

There isn't anything you can do from yiur end to fix (or cause) your number to go into not in service status (other than letting you plan close from being suspended for 90 days). This sounds like an account provioning problem.