topic No answer.. No service.. No message,, in Get Support

No service... no message,.. no answer..

Thanhhoaphan — Wed, 05 Jan 2022 12:41:01 GMT

No answer.. No service.. No message,,

Thanhhoaphan — Tue, 04 Jun 2019 19:30:46 GMT

Re: No answer.. No service.. No message,,

popping — Tue, 04 Jun 2019 19:38:53 GMT

@Thanhhoaphan wrote:
Hi,

It’s has been 4 days, either today , I sent several mails to moderator about my account has been suspended due to insufficient funds. But It was set up for automatic pay, so I didn’t receive answer at all.
No resolve... no call .. no message.😡😡
Please resolve it, Thks
Delete

Did you send a private message to moderator using the following link?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If no, please send it again ASAP. Moderator wait time is 2 - 3 days.

To test whether there is any issue with the credit/debit card, add $1 to your account. If it works, you should have extra $1 in available fund on your self-serve overview page.

Re: No service... no message,.. no answer..

Loree — Tue, 04 Jun 2019 21:50:46 GMT

Hi Thanhhoaphan

The only way to get the help you need in the community is contacting the moderators they can help you with your problem can take a while but they will contact you.

I hope you can find de solution you need.

Have a lovely day.

Re: No service... no message,.. no answer..

Thanhhoaphan — Tue, 04 Jun 2019 22:11:39 GMT

I can't go in my account to sent private message to Moderator .

either my password is good.

Can you help me to resolve it Thank you

Re: No service... no message,.. no answer..

Anonymous — Tue, 04 Jun 2019 22:26:09 GMT

@Thanhhoaphan wrote:
I can't go in my account to sent private message to Moderator .
either my password is good.
Can you help me to resolve it Thank you

You're in the right place. @Moderator_Team < Click this.

Re: No service... no message,.. no answer..

ZfromVanC — Tue, 04 Jun 2019 22:30:18 GMT

Message a moderator through here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Give as much detail as you can in your message (your name, phone number, etc.) so they can help fix things faster.

Current moderator hours are:
Monday to Friday from 8 AM to midnight Eastern time.
Saturday and Sunday from 8 AM to 10 PM Eastern time.