topic Re: PUK nurmbe is needed ASAP PLEASE HELP in Get Support

PUK nurmbe is needed ASAP PLEASE HELP

J0rdanna — Wed, 05 Jan 2022 12:40:59 GMT

Is the puk number located on my sim itself ??

Re: PUK nurmbe is needed ASAP PLEASE HELP

computergeek541 — Tue, 04 Jun 2019 19:06:05 GMT

@J0rdanna wrote:
Is the puk number located on my sim itself ??

PUK number of the card is not printed on the sim card. It is a security code that only Public Mobile's moderators can provide you.

Re: PUK nurmbe is needed ASAP PLEASE HELP

wetcoaster — Tue, 04 Jun 2019 19:14:39 GMT

Thanks for moving this, @computergeek541 , even though it means that I need to type my reply again... 😉

@J0rdanna

What's the exact error message your phone displays?

If it is asking for a "network unlock PIN" you have to get that from your previous provider since your phone is still locked to them.

If you entered the "network unlock PIN" too many times you might need to contact the manufacturer to get the PUK / master key.

As mentioned by @computergeek541 if you enabled the SIM lock function on your phone and wrongly entered that code too many times you have to get that PUK from the moderator team.

Use this link to send a private message to the @Moderator_Team.

What to expect after sending your initial private message: https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-how-you-verify-that-you-re-t...

More useful information on contacting the mods and getting help at Public Mobile:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...

https://www.publicmobile.ca/en/on/get-help

Re: PUK nurmbe is needed ASAP PLEASE HELP

popping — Tue, 04 Jun 2019 19:15:50 GMT

@computergeek541 wrote:
@J0rdanna wrote:
Is the puk number located on my sim itself ??
PUK number of the card is not printed on the sim card. It is a security code that only Public Mobile's moderators can provide you.

@J0rdanna

You can send a private message to moderator using the following link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Moderator wait time is 2 - 3 days.