topic Re: hi in Get Support

hi

RS9 — Wed, 05 Jan 2022 12:40:36 GMT

i need an old number transferred to my new sim card

Re: hi

ChuckYeah — Tue, 22 Oct 2019 00:31:46 GMT

Best to remove your personal info like your email address and phone or account numbers. It won't help on this forum and it makes it discoverable and available to the general public.

To remove your personal information, find your original post.
Click on the three dots in the top right corner and choose "Edit Reply." From there just delete the information or use X's or # signs to show where it would have been.

Re: hi

ChuckYeah — Tue, 22 Oct 2019 00:23:09 GMT

You can start a conversation with a moderator by creating a support ticket.

You can give those numbers to them in the ticket.
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern within 48 hours. May take longer, but the promise of the new Ticketing System was that it will reduce these wait times.
About @Moderator_Team
Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST

Re: hi

popping — Tue, 22 Oct 2019 00:28:11 GMT

@RS9

Did you activate your PM plan online or in-store?

If online, your self-serve already created. Use the email address and password to login.

If in-store, you need to create your self-serve account using the link on the PM welcome email.

Select [Plan and Add-Ons]--> [Change Phone Number] --> [Transfer a wireless or wireline number ]

Re: hi

cellphoneuser1 — Tue, 22 Oct 2019 02:18:54 GMT

@RS9 wrote:
i need an old number transferred to my new sim card

From which carrier?

speakout: use IMEI/PIN

All other wireless: only use account number

Do you already have a Public Mobile account activated?

Is this just to replace a lost sim?