topic Re: Cannot send Text messages in Get Support

Cannot send Textg messages

saajid — Wed, 05 Jan 2022 12:40:30 GMT

Hi Friends, I am using an old phone of mine LG Nexus 4 for the time being. Problem is, I cannot send any text messages, I can receive them make or receive a Call and do everything else on the phone but, cannot send any text messages. I think somehow the # in the message center has been changed. I do not know how to o to the mesage center to correct the #. If anybody can help me out, would be really appreciated.

Re: Cannot send Textg messages

oglat — Mon, 21 Oct 2019 22:34:10 GMT

What happens when you try to send it, do you get error message or it times out

Re: Cannot send Textg messages

oglat — Mon, 21 Oct 2019 22:36:40 GMT

The only place I see to change number is on settings/advanced/number

Re: Cannot send Textg messages

ChuckYeah — Mon, 21 Oct 2019 22:43:56 GMT

Have you tried resetting your network settings? It is the first step recommended when switching to public mobile on an lg phone.

Re: Cannot send Textg messages

ChuckYeah — Mon, 21 Oct 2019 22:49:52 GMT

Also check your APN settings and see if they refer to mms in APN type.

Click Settings > More / More Networks / Wireless & Networks > Mobile/Cellular Networks > Access Point Names >

These are mine:

Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: Cannot send Textg messages

saajid — Mon, 21 Oct 2019 22:55:10 GMT

I get an error message saying that mesage cannot be sent. Is there anyway you can let me know how to go to the Message center on my Phone?

Re: Cannot send Textg messages

saajid — Mon, 21 Oct 2019 22:57:05 GMT

@ChuckYeah wrote:
Have you tried resetting your network settings? It is the first step recommended when switching to public mobile on an lg phone.

Yes, But no go.

Re: Cannot send Textg messages

ChuckYeah — Mon, 21 Oct 2019 23:02:24 GMT

Same issue from an old post, shows APN settings as culprit.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/MMS-Issues-LG-G4-new-Public-Mobile-plan/m-p/255916/highlight/true#M45095

Re: Cannot send Textg messages

saajid — Mon, 21 Oct 2019 23:10:53 GMT

Tried everything but, no go. If I could check my message center thaen I might have some clue

Re: Cannot send Textg messages

saajid — Mon, 21 Oct 2019 23:07:54 GMT

@ChuckYeah wrote:
Also check your APN settings and see if they refer to mms in APN type.

Click Settings > More / More Networks / Wireless & Networks > Mobile/Cellular Networks > Access Point Names >

These are mine:

Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

I have exactly the same thing except the first 2 lines they are different than yours and MVNO type is none

Re: Cannot send Textg messages

ChuckYeah — Mon, 21 Oct 2019 23:12:02 GMT

@saajid wrote:
@ChuckYeah wrote:
Also check your APN settings and see if they refer to mms in APN type.

Click Settings > More / More Networks / Wireless & Networks > Mobile/Cellular Networks > Access Point Names >

These are mine:

Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F
I have exactly the same thing except the first 2 lines they are different than yours and MVNO type is none

Can you post them? If not what do the first two lines say?

This one should be the same for sure?

APN: sp.mb.com

Re: Cannot send Textg messages

saajid — Mon, 21 Oct 2019 23:20:17 GMT

@ChuckYeah wrote:
@saajid wrote:
@ChuckYeah wrote:
Also check your APN settings and see if they refer to mms in APN type.

Click Settings > More / More Networks / Wireless & Networks > Mobile/Cellular Networks > Access Point Names >

These are mine:

Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F
I have exactly the same thing except the first 2 lines they are different than yours and MVNO type is none
Can you post them? If not what do the first two lines say?

This one should be the same for sure?
APN: sp.mb.com

First line: Telus

Segcond line: sp.telus.com

Re: Cannot send Textg messages

ChuckYeah — Mon, 21 Oct 2019 23:24:42 GMT

That's likely your issue and the solution is often the reset. Will your phone let you change your APN or create a new one with my settings?

If not and the network reset doesn't work, I believe your in for a phone backup and a factory restore. Big step but I feel it might be the only solution.

Re: Cannot send Textg messages

saajid — Mon, 21 Oct 2019 23:33:12 GMT

@ChuckYeah wrote:
That's likely your issue and the solution is often the reset. Will your phone let you change your APN or create a new one with my settings?

If not and the network reset doesn't work, I believe your in for a phone backup and a factory restore. Big step but I feel it might be the only solution.

Yes it allows me to change the APN settings.

Re: Cannot send Textg messages

ChuckYeah — Mon, 21 Oct 2019 23:35:10 GMT

Give that a try. Match mine exactly. Enable data and restart your phone.

Re: Cannot send Textg messages

saajid — Mon, 21 Oct 2019 23:43:12 GMT

@saajid wrote:
@ChuckYeah wrote:
That's likely your issue and the solution is often the reset. Will your phone let you change your APN or create a new one with my settings?

If not and the network reset doesn't work, I believe your in for a phone backup and a factory restore. Big step but I feel it might be the only solution.
Yes it allows me to change the APN settings.

Just tried with tghe same settingsas yours but, still a no go.

Re: Cannot send Textg messages

ChuckYeah — Mon, 21 Oct 2019 23:44:11 GMT

Did it change or go back to Telus on reboot?

Re: Cannot send Text messages

saajid — Mon, 21 Oct 2019 23:57:53 GMT

@ChuckYeah wrote:
Did it change or go back to Telus on reboot?

No it did not

Re: Cannot send Text messages

ChuckYeah — Tue, 22 Oct 2019 00:01:08 GMT

I'm at a loss. Perhaps someone else will have some ideas other than the full restore.

Re: Cannot send Text messages

saajid — Tue, 22 Oct 2019 00:07:59 GMT

Thanks for your try. As I mentioned, it has something to do with the message center Phone #. I just need to know how to get in there to double check. Hopefully someone has the same phone as mine and will help me out.