topic Re: new in Get Support

new

aleldueck1983 — Wed, 05 Jan 2022 12:40:22 GMT

I needed to select new number but now i'm having trouble transfering number. how do i do it?

Re: new

Triguy — Mon, 21 Oct 2019 19:56:47 GMT

Here is more info about porting(transferring) a phone number.

https://www.publicmobile.ca/en/qc/get-help/articles/choose-your-phone-number

If you need further assistance then submit a ticket by clicking on the question mark on the bottom right.

Re: new

geopublic — Mon, 21 Oct 2019 19:58:45 GMT

@aleldueck1983 If you are porting from Kood prepaid you need to submit a ticket to PM otherwise go into selfserve snd choose the change number option. Provide your account# with your previous provider, the name on the account and your previous phone number. If your are porting from Speakout you need to provide your PIN number.

Re: new

oglat — Mon, 21 Oct 2019 20:47:46 GMT

Do you need to select new number or transfer?

Are you in process of opening the account?

If that's the case once you choose new number and open account you can login to your self-serve and transfer number any time, unless you are with Koodo prepaid, then you have to contact moderators

Re: new

cellphoneuser1 — Tue, 22 Oct 2019 02:20:41 GMT

@aleldueck1983 wrote:
I needed to select new number but now i'm having trouble transfering number. how do i do it?

From which carrier?

speakout: use IMEI/PIN

All other wireless: only use account number

Do you already have a Public Mobile account activated?

Re: new

GPs4evr — Mon, 04 Nov 2019 19:04:30 GMT

Also, make sure you open a new incognito tab in your browser. I used Chrome regular tab at first and it gave me an error. I logged out and signed in again in the incognito tab and it worked!

Re: new

CS_Agent — Tue, 05 Nov 2019 23:14:25 GMT

@GPs4evr good job, excellent suggestion 🙂

Thank you for contributing to our growth 🙂