topic Re: Wording clarification in Get Support

Wording clarification

J-L — Wed, 05 Jan 2022 12:40:20 GMT

What is the difference between "Unlimited Talk to Canada and the U.S." in the $50 plan and " Unlimited Canada - wide and U.S. Talk" in the $60 plan. I cannot find the $60 plan on the Plans page. These offerings are in the self serve Change Plan tab.

Re: Wording clarification

oglat — Mon, 21 Oct 2019 19:02:51 GMT

I think none

Both are unlimited talks placed within Canada with access to Telus network to all of Canada and most of USA (you can find the list of exclusions)

The difference between these plans is the amount of data you get

Re: Wording clarification

hairbag1 — Mon, 21 Oct 2019 19:06:31 GMT

@J-L wrote:
What is the difference between "Unlimited Talk to Canada and the U.S. in the $50 plan and " Unlimited Canada - wide and U.S. Talk" in the $60 plan. I cannot find the $60 plan on the Plans page. These offerings are in the self serve Change Plan tab.

Only a $50 plan is available on the Public Mobile website right now. Unlimited calling to Canada / USA...as long as you're in Canada.

PS...says it's a Special Offer in the Change Plan area. Calling to US and Canada...as long as call originates in Canada.

Re: Wording clarification

will13am — Mon, 21 Oct 2019 19:05:17 GMT

@J-L, it looks like they had a consistency problem when building the description for the $60 plan. While the wording is different, it means the same thing which is unlimited calling to US and Canada while connected to the Public Mobile network.

Re: Wording clarification

will13am — Mon, 21 Oct 2019 19:06:13 GMT

@hairbag1 wrote:
@J-L wrote:
What is the difference between "Unlimited Talk to Canada and the U.S. in the $50 plan and " Unlimited Canada - wide and U.S. Talk" in the $60 plan. I cannot find the $60 plan on the Plans page. These offerings are in the self serve Change Plan tab.
Only a $50 plan is available on the Public Mobile website right now. Unlimited calling to Canada / USA...as long as you're in Canada.

It is found in the self serve only. For some reason, someone forgot to add the plan to the website.

Re: Wording clarification

computergeek541 — Mon, 21 Oct 2019 19:37:59 GMT

@J-L wrote:
What is the difference between "Unlimited Talk to Canada and the U.S." in the $50 plan and " Unlimited Canada - wide and U.S. Talk" in the $60 plan. I cannot find the $60 plan on the Plans page. These offerings are in the self serve Change Plan tab.

The talk component of botgmh current $50 and $60 plans is identical.

I suspect that some wording may be leftover from an old, no longer available plan that included roaming. None of the current plans include roaming.