topic Re: NO Cell Service and mod response errors & delays in Get Support

NO Cell Service and mod response errors & delays

lexielexie157 — Wed, 05 Jan 2022 12:40:18 GMT

Hi there,

I have been without any Cell service since last Thursday - 5 days now and have tried removing the sim, shutting the phone down, and also recording it as lost/stolen, rebooting etc and nothing is working.

I sent a message for help to a mod last week and was sent an incorrect activation link, recevied no replies to message asking for correct link for 2 days, and today received the correct link but it says a code to verify my identity has been texted to my phone? I have NO SERVICE to receive the text!!!

My auto pay just went thru for another month and I have no service and no helpful or timely responses. This is totally unacceptable. If anyone can offer any help as to how I can get this resolved ASAP I'd really appreciate it.

Thanks so much!

Re: NO Cell Service and mod response errors & delays

geopublic — Mon, 03 Jun 2019 22:36:48 GMT

@lexielexie157 wrote:
Hi there,

I have been without any Cell service since last Thursday - 5 days now and have tried removing the sim, shutting the phone down, and also recording it as lost/stolen, rebooting etc and nothing is working.

I sent a message for help to a mod last week and was sent an incorrect activation link, recevied no replies to message asking for correct link for 2 days, and today received the correct link but it says a code to verify my identity has been texted to my phone? I have NO SERVICE to receive the text!!!

My auto pay just went thru for another month and I have no service and no helpful or timely responses. This is totally unacceptable. If anyone can offer any help as to how I can get this resolved ASAP I'd really appreciate it.

Thanks so much!

@lexielexie157 When the moderator sends you the verification link there are two choices. On is to log into your account and the other to receive a code via text. Why didn't you just login into selfserve?

Re: NO Cell Service and mod response errors & delays

Lieux — Mon, 03 Jun 2019 22:37:55 GMT

I can understand your frustration @lexielexie157 ...but we are customers like you and we don't have any access to your account.

Did you try to put 1$ more?

Re: NO Cell Service and mod response errors & delays

kselmak — Mon, 03 Jun 2019 23:11:55 GMT

Did you try resetting the network?

Did you try another phone?

Re: NO Cell Service and mod response errors & delays

lexielexie157 — Mon, 03 Jun 2019 23:51:36 GMT

Thank you but I was already logged in...

Re: NO Cell Service and mod response errors & delays

lexielexie157 — Mon, 03 Jun 2019 23:53:32 GMT

My payment just went through for another month, so I'm not really sure if putting another $1 on the account would help?

Re: NO Cell Service and mod response errors & delays

lexielexie157 — Mon, 03 Jun 2019 23:57:02 GMT

Thank you for your help. I've tried to putting the sim card in another cell phone and get the same "no service" message....I'm not sure how to reset the network but I suspect the issue is with the the sim card/public mobile...

Re: NO Cell Service and mod response errors & delays

geopublic — Tue, 04 Jun 2019 00:03:29 GMT

@lexielexie157 wrote:
Thank you for your help. I've tried to putting the sim card in another cell phone and get the same "no service" message....I'm not sure how to reset the network but I suspect the issue is with the the sim card/public mobile...

@lexielexie157 Definetely an issue with your account. Other than the lost/stolen trick reset there is nothing else you can do. You will have to wait from the moderator to fix it from their end.

Re: NO Cell Service and mod response errors & delays

lexielexie157 — Tue, 04 Jun 2019 03:18:39 GMT

I did the reset and no luck. Thanks for your help; it's appreciated. I'll wait for the moderator.

Re: NO Cell Service and mod response errors & delays

lexielexie157 — Tue, 04 Jun 2019 03:20:21 GMT

I did the reset and no luck. Thanks for your help; it's appreciated. I'll wait for the moderator.

Re: NO Cell Service and mod response errors & delays

Anonymous — Tue, 04 Jun 2019 03:20:44 GMT

@lexielexie157 wrote:
My payment just went through for another month, so I'm not really sure if putting another $1 on the account would help?

Well...it's just a dollar. It will sit there and wait for your next renewal. It has been known to fix odd issues around here. That and the lost/stolen feature.