topic Re: No Service in Get Support

No Service

The-Beev — Wed, 05 Jan 2022 12:40:12 GMT

Been with Public Mobile for 2 yrs. suddenly I can’t connect to their network. Data bar just says ‘No Service’ or ‘Searching’. Tried turning Airplane mode on and off. Tried taking SIM card out and back in. Tried contacting mods more than 24hrs ago, no response. I have lots of data left on my plan which renews on June 8. Any thoughts?

Re: No Service

Lieux — Mon, 03 Jun 2019 22:15:53 GMT

@The-Beev wrote:
Been with Public Mobile for 2 yrs. suddenly I can’t connect to their network. Data bar just says ‘No Service’ or ‘Searching’. Tried turning Airplane mode on and off. Tried taking SIM card out and back in. Tried contacting mods more than 24hrs ago, no response. I have lots of data left on my plan which renews on June 8. Any thoughts?

You can try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.

Re: No Service

Lieux — Mon, 03 Jun 2019 22:16:36 GMT

@The-Beev can you try your sim card in a different phone?

Re: No Service

lexielexie157 — Mon, 03 Jun 2019 22:17:46 GMT

I have been without any cell service since last Thursday and have tried the above suggestion and it did not work for me.....I hope you have better luck!

Re: No Service

JackQuint — Mon, 03 Jun 2019 22:42:49 GMT

This is becoming my standard advice in these circumstances. Try a network reset.

Android: Settings->System/Advanced->Reset Options->Reset Wi-Fi, mobile & Bluetooth

iPhone: Settings->Reset->Reset Network Settings

You will lose your saved Wi-Fi networks and BT devices and need to add them back in again, but this often helps solve these issues.

Re: No Service

GinYVR — Mon, 03 Jun 2019 22:54:41 GMT

Hi @The-Beev Try @Lieux 's suggestion if it is an iPhone 6 or 6s.. their antennas are known to go kaput.

Re: No Service

The-Beev — Mon, 03 Jun 2019 23:05:17 GMT

Thank you so much! This solution worked for me.

Re: No Service

Anonymous — Mon, 03 Jun 2019 23:08:26 GMT

@The-Beev wrote:
Thank you so much! This solution worked for me.

Without knowing who you replied to...what solution? We'd all like to know what fixes things.

Re: No Service

kselmak — Mon, 03 Jun 2019 23:15:10 GMT

@Anonymous wrote:
@The-Beev wrote:
Thank you so much! This solution worked for me.
Without knowing who you replied to...what solution? We'd all like to know what fixes things.

It looks like it was the lost stolen trick that did it (I clicked on the solution link)

Re: No Service

Anonymous — Mon, 03 Jun 2019 23:18:38 GMT

@kselmak wrote:
@Anonymous wrote:
@The-Beev wrote:
Thank you so much! This solution worked for me.
Without knowing who you replied to...what solution? We'd all like to know what fixes things.
It looks like it was the lost stolen trick that did it (I clicked on the solution link)

Oh! He's the OP! Of course. Duh. Thanks.

Re: No Service

Tweetyity — Sat, 08 Jun 2019 02:03:51 GMT

Me too, i just got a sim and cant connect to network. No service. Have you heard from them yet

Re: No Service

mojorising — Sat, 08 Jun 2019 02:19:12 GMT

@Tweetyity wrote:
Me too, i just got a sim and cant connect to network. No service. Have you heard from them yet

How long ago did you port your number? It may take up to 2 hours or more. Have you set your APN setting in the meantime? The more info your provide the more people can help with your situation.

https://apn-canada.gishan.net/en/apn/public-mobile

Re: No Service

geopublic — Sat, 08 Jun 2019 02:37:09 GMT

@Tweetyity wrote:
Me too, i just got a sim and cant connect to network. No service. Have you heard from them yet

@Tweetyity Try restarting your phone.

Re: No Service

Tweetyity — Sat, 08 Jun 2019 03:05:48 GMT

Set up number about 6hrs ago, have went to network settings and hit public mobile says cannot connect try later, been saying it for last few hours

Re: No Service

geopublic — Sat, 08 Jun 2019 03:13:28 GMT

@Tweetyity wrote:
Set up number about 6hrs ago, have went to network settings and hit public mobile says cannot connect try later, been saying it for last few hours

@Tweetyity Are you porting your number from another provider?

Re: No Service

Tweetyity — Sat, 08 Jun 2019 03:15:02 GMT

No its a new number

Re: No Service

GinYVR — Sat, 08 Jun 2019 03:21:52 GMT

@TweetyityYou might want to start a new thread instead of piggy backing off someone else. Because the OP's problem has been fixed, OP will still get notified that the thread gets updated and it might be cumbersome for OP because they might not want to be involved anymore.

Can you tell us what model phone you are using, what network was it on before? Just to narrow down whether it is a hardware / Public's problem, do you have a spare phone that you can pop the SIM in?

With the SIM card in does your phone display Public Mobile on the notification bar?

Re: No Service

Anonymous — Sat, 08 Jun 2019 03:20:23 GMT

@Tweetyity wrote:
No its a new number

What exact make/model phone are you using?

Re: No Service

geopublic — Sat, 08 Jun 2019 03:27:39 GMT

@Tweetyity wrote:
No its a new number

@Tweetyity Your account has not been provisioned properly only the moderators can fix it this problem. Hopefully you don't have to wait to o long.

Re: No Service

Tweetyity — Sat, 08 Jun 2019 03:35:45 GMT

Its a Samsung edge s7, have used it overseas in Australia and ireland so its defo unlocked