topic Re: Sorry, we cannot complete your call, you do not have the required long distance add on in Get Support

Sorry, we cannot complete your call, you do not have the required long distance add on

CET_GUY27 — Tue, 04 Jan 2022 17:56:20 GMT

Received this message (or something close to it) this morning every time I try to call a local number.

Not sure what is going on. I appear to have access to data (can browse web pages) but my text messages and phone calls are not working.

I did find a similar topic to this, but people were hypothesizing things about wrong cell towers. I have a province wide plan, was calling an ontario (Kitchener) number from another Kitchener number, in Kitchener.

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

Shazia_K — Thu, 14 Jul 2016 14:22:39 GMT

Hello @CET_GUY27,

I'm sorry to see that your having issues with your voice network.

Would you be able to send me a private message with your Public Mobile phone number?

Thanks,

Shazia

Not sure how to send me or see private messages? Click here

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

CET_GUY27 — Fri, 22 Jul 2016 13:27:14 GMT

Shazia was able to rectify the issue via private message.

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

srlawren — Fri, 22 Jul 2016 19:49:08 GMT

That's great, @CET_GUY27! Thanks for letting us know. Come back any time. 🙂

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

BPSJ — Sat, 27 Aug 2016 16:05:19 GMT

Hi,

I'm having the exact same issue here. Would it be possible to receive assistance?

Thanks,
Bruno

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

srlawren — Sat, 27 Aug 2016 19:27:53 GMT

Hi @BPSJ, it sounds like you already got a resolution to this issue (http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Cannot-make-local-calls-on-Unlimited-Provincial-Talk-Plan/m-p/67448/highlight/true#M8441). 🙂

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

PJ_on_PM — Sun, 11 Sep 2016 05:01:54 GMT

Hi,

I also appear to have the same issue. I'm in the GTA (Ontario) and being told that a 647 (Ontario) number is long distance. The 647 number in question is with Koodo if that information is of any use. I have restarted the phone with no resolution to the issue.

Any assistance would be appreciated!

-PJ

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

Rockdaddy22 — Sun, 11 Sep 2016 06:55:30 GMT

Hey PJ_on_PM I'm so sorry you're experiencing these issues. One of our moderators @Shazia_K will be in later this morning, she'll make contact with you in this thread. Should be an easy fix for her, hold tight.

Hey @Shazia_K if you could help solve this issue when you get in, that'd be great, thanks 🙂

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

Shazia_K — Sun, 11 Sep 2016 14:15:55 GMT

Hey @PJ_on_PM,

I'm sorry about this,

Can you please send me a private message with your Public Mobile phone number?

Thanks,

Shazia

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

shawnnavindra — Thu, 09 Feb 2017 22:20:37 GMT

Hey I've been having the same issue for three days now. Help.

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

srlawren — Fri, 10 Feb 2017 20:01:56 GMT

Hi @shawnnavindra, can you please send @Shazia_K a private message with your phone number and a brief description of the issue? If you're not sure how, you can find the directions linked below in the italic text at the bottom of this reply.

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

canes99 — Mon, 06 Nov 2017 13:05:10 GMT

I am having this exact same issue with the only exception that I am in Toronto. I am in Toronto, trying to dial a local Toronto phone number. My plan is active, in good standing and includes "Unlimited Provincial Talk". I am receiving the same error recording "Sorry, we cannot complete your call, you do not have the required long distance add on."

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

rpatel9 — Mon, 06 Nov 2017 13:45:33 GMT

I have the same problem could you help me, please?

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

dbunton — Mon, 06 Nov 2017 13:53:00 GMT

I have this same issue as of this morning. I can receive calls but cannot make them. How do I resolve this? It keeps saving I need an addon for long distance calls, but I am only trying to make a local call? Anyone able to help me?

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

Yishan812005 — Mon, 06 Nov 2017 13:54:16 GMT

I’m having the same issue and I have provincial calling

I also cannot make local call can you please help me I’m located in Ontario Canada

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

CET_GUY27 — Mon, 06 Nov 2017 14:05:55 GMT

This is a common issue today.

Please message @CS_Agent with your info

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

Usmalhi — Thu, 28 Jun 2018 02:07:37 GMT

I added 15$ for long distance calling a few days back and still getting this msg that I do not have funds in my account for long distance calling. Please fix it.

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

matbasm — Thu, 28 Jun 2018 02:11:30 GMT

@Usmalhi, Did you perform the 2 step procedure for purchasing add-ons? Does the add-on show up in your self serve portal? if it does, you will need to contact the moderator team via private message.

Click here to send the moderators team a private message. Moderators' hours of operation are M-F 9AM-9PM(EST) & S/S 9AM-7:30PM(EST)
Information regarding the moderators team can be found by following this link.

If the add on does not show up, but there are available funds in your account, then you need to perform the second step of purchasing an add-on (which is the actual purchase of the add-on using the funds in your account).

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

Samantha87 — Sat, 11 May 2019 00:17:59 GMT

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

dan420 — Sun, 11 Aug 2019 18:33:26 GMT

Can someone help me with this issue I've has this going on for a few days and my plan cut off a day earlier then It was suppose to which is whatever bur it seems to happen alot abd that adds up ahah, but I'm losing my mind trying to get this to work, is there any way to get ahold of public? They don' have any service reps or anything but can you email them ? Cause this is pretty rediculous I have data atm but only 500 mb it seems when I should have 6 and a half gigs