topic Re: No data service in Get Support

No data service

christyj4 — Wed, 05 Jan 2022 12:40:07 GMT

I got a different phone, lg g6. It used to be Verizon but I supposed to be unlocked. I set it up and it worked for 3 days. Starting Yesterday, my data always says I am offline sometimes my texts work but no matter what i try, i have no data anywhere I go

Re: No data service

geopublic — Mon, 03 Jun 2019 19:49:00 GMT

@christyj4 wrote:
I got a different phone, lg g6. It used to be Verizon but I supposed to be unlocked. I set it up and it worked for 3 days. Starting Yesterday, my data always says I am offline sometimes my texts work but no matter what i try, i have no data anywhere I go

@christyj4 If it worked for 3 days then your phone is not locked. Check your APN are they correct? Maybe post a screenshot of your APN.

Edit: Dial *#*#4636#*#* select phone information. Do your network settings look correct?

Re: No data service

Anonymous — Mon, 03 Jun 2019 19:47:19 GMT

@christyj4 - Have you checked the APN settings?

Re: No data service

MandyJ — Mon, 03 Jun 2019 19:57:45 GMT

@christyj4 wrote:
I got a different phone, lg g6. It used to be Verizon but I supposed to be unlocked. I set it up and it worked for 3 days. Starting Yesterday, my data always says I am offline sometimes my texts work but no matter what i try, i have no data anywhere I go

Is it possible that you've used up your data allotment and that's why it's stopped working after three days? Have you looked in your self serve account to see that you still have remaining data?

Edit: Maybe the new phone had different settings for things like background data and it ate through your remaining data real fast? That is if you don't have any data left... Just another thought that came to my mind.

Re: No data service

ShawnC13 — Mon, 03 Jun 2019 19:59:21 GMT

@christyj4 wrote:
I got a different phone, lg g6. It used to be Verizon but I supposed to be unlocked. I set it up and it worked for 3 days. Starting Yesterday, my data always says I am offline sometimes my texts work but no matter what i try, i have no data anywhere I go

LG phones have been known to have an issue switching networks for data. You can try a network reset on it or you may need to do a factory reset.

Re: No data service

Anonymous — Mon, 03 Jun 2019 20:02:22 GMT

@MandyJ wrote:
@christyj4 wrote:
I got a different phone, lg g6. It used to be Verizon but I supposed to be unlocked. I set it up and it worked for 3 days. Starting Yesterday, my data always says I am offline sometimes my texts work but no matter what i try, i have no data anywhere I go
Is it possible that you've used up your data allotment and that's why it's stopped working after three days? Have you looked in your self serve account to see that you still have remaining data?

Edit: Maybe the new phone had different settings for things like background data and it ate through your remaining data real fast? That is if you don't have any data left... Just another thought that came to my mind.

I vote with MandyJ. It was working for 3 days therefore not APN, not LG or the stupid renewal problem (assuming 🙂 ). Could be the data mode but the OP seems familiar enough with that.

Re: No data service

geopublic — Mon, 03 Jun 2019 20:04:34 GMT

@Anonymous wrote:
@MandyJ wrote:
@christyj4 wrote:
I got a different phone, lg g6. It used to be Verizon but I supposed to be unlocked. I set it up and it worked for 3 days. Starting Yesterday, my data always says I am offline sometimes my texts work but no matter what i try, i have no data anywhere I go
Is it possible that you've used up your data allotment and that's why it's stopped working after three days? Have you looked in your self serve account to see that you still have remaining data?

Edit: Maybe the new phone had different settings for things like background data and it ate through your remaining data real fast? That is if you don't have any data left... Just another thought that came to my mind.
I vote with MandyJ. It was working for 3 days therefore not APN, not LG or the stupid renewal problem (assuming 🙂 ). Could be the data mode but the OP seems familiar enough with that.

@Anonymous But that doesn't answer the "Sometimes my texts work"

Re: No data service

ShawnC13 — Mon, 03 Jun 2019 20:07:14 GMT

@christyj4 wrote:
I got a different phone, lg g6. It used to be Verizon but I supposed to be unlocked. I set it up and it worked for 3 days. Starting Yesterday, my data always says I am offline sometimes my texts work but no matter what i try, i have no data anywhere I go

What is your plan? Could you have used all of your data up? Sometimes you don't think you are using data but in the background apps can be updating without you knowing. Especially if this is a new to you phone and you didn't set it to only update while on wifi.

Re: No data service

Anonymous — Mon, 03 Jun 2019 20:08:15 GMT

@geopublic wrote:
@Anonymous wrote:
@MandyJ wrote:
@christyj4 wrote:
I got a different phone, lg g6. It used to be Verizon but I supposed to be unlocked. I set it up and it worked for 3 days. Starting Yesterday, my data always says I am offline sometimes my texts work but no matter what i try, i have no data anywhere I go
Is it possible that you've used up your data allotment and that's why it's stopped working after three days? Have you looked in your self serve account to see that you still have remaining data?

Edit: Maybe the new phone had different settings for things like background data and it ate through your remaining data real fast? That is if you don't have any data left... Just another thought that came to my mind.
I vote with MandyJ. It was working for 3 days therefore not APN, not LG or the stupid renewal problem (assuming 🙂 ). Could be the data mode but the OP seems familiar enough with that.
@Anonymous But that doesn't answer the "Sometimes my texts work"

Sure, that was one piece of the OP. But they seemed rather more interested in data.

Re: No data service

geopublic — Mon, 03 Jun 2019 20:10:40 GMT

@Anonymous wrote:
@geopublic wrote:
@Anonymous wrote:
@MandyJ wrote:
@christyj4 wrote:
I got a different phone, lg g6. It used to be Verizon but I supposed to be unlocked. I set it up and it worked for 3 days. Starting Yesterday, my data always says I am offline sometimes my texts work but no matter what i try, i have no data anywhere I go
Is it possible that you've used up your data allotment and that's why it's stopped working after three days? Have you looked in your self serve account to see that you still have remaining data?

Edit: Maybe the new phone had different settings for things like background data and it ate through your remaining data real fast? That is if you don't have any data left... Just another thought that came to my mind.
I vote with MandyJ. It was working for 3 days therefore not APN, not LG or the stupid renewal problem (assuming 🙂 ). Could be the data mode but the OP seems familiar enough with that.
@Anonymous But that doesn't answer the "Sometimes my texts work"
Sure, that was one piece of the OP. But they seemed rather more interested in data.

Hopefully the OP responds to some of the questions...throwing darts in the dark is not fun.

Re: No data service

MandyJ — Mon, 03 Jun 2019 20:14:07 GMT

It could also be that the texting issue is unrelated to the data issue in this case, considering the (possibly) ongoing texting issues many people were reporting not that long ago.

Re: No data service

geopublic — Mon, 03 Jun 2019 20:17:33 GMT

@christyj4 Are you there? Can you please reply to some of the above questions so that we can help you.

Re: No data service

christyj4 — Mon, 03 Jun 2019 21:09:17 GMT

It says No APN and if I press add, it asks for piles of info that i dont know. And the #* phone number told me I dont have voice in my plan, which is strange, because I do and it works. Just the data doesn't. And I have only used .5 of 5gb

Re: No data service

GinYVR — Mon, 03 Jun 2019 21:14:26 GMT

@christyj4You can get the APN info here.. fill that in, reboot the phone and see if it works better.

Re: No data service

christyj4 — Mon, 03 Jun 2019 21:18:37 GMT

It says I have used half of a GB. I get 5gb a month

Re: No data service

christyj4 — Mon, 03 Jun 2019 21:23:30 GMT

I cant see my responses anywhere and I am new to this. There is no choice of the APN. And I dont have the answers to the add an APN. I have lots of data. My texts and phone calls work, but seem to lose the service easily. I can not connect to any network that the data will work

Re: No data service

geopublic — Mon, 03 Jun 2019 21:47:17 GMT

@christyj4 wrote:
I cant see my responses anywhere and I am new to this. There is no choice of the APN. And I dont have the answers to the add an APN. I have lots of data. My texts and phone calls work, but seem to lose the service easily. I can not connect to any network that the data will work

These are the Public Mobile APN settings you need:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Don't forget to save these settings and then select this APN as the active one.

If you need to know where to find the settings:
Android
Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Iphone
Settings > Cellular > Cellular Data Options > Cellular Network
OR
Settings > Mobile Data > Mobile Data Options > Mobile Data Network.

Re: No data service

Anonymous — Mon, 03 Jun 2019 22:03:45 GMT

@christyj4 wrote:
I cant see my responses anywhere and I am new to this. There is no choice of the APN. And I dont have the answers to the add an APN. I have lots of data. My texts and phone calls work, but seem to lose the service easily. I can not connect to any network that the data will work

Are you able to post a screen snip of your overview page. Blank out personal info of course.

When you set up your phone, did you turn on any data saving so as not to use too much data? Or a meter to tell you not to use any more data

Of course, do you have the data mode turned on? Do you maybe see a little LTE icon on the top bar?

Do you see 3 dots in the upper right corner when you're looking at Access Point Names? Or maybe a + (plus).

Re: No data service

christyj4 — Mon, 03 Jun 2019 23:23:21 GMT

Hello. Sorry for taking so long. I have tried everything. I added all the APN information, as well. Unfortunately, I have gotten no where.

Re: No data service

christyj4 — Mon, 03 Jun 2019 23:27:43 GMT

Hello. Sorry for taking so long. I have been trying everything. I added all the APN information and that didnt work. I also factory reset the phone, and seem to be worse than before. My SIM works in the old broken lg g5, data to. But the choices are not quite the same, so that didn't help me with the new one. I suppose I am out of luck. Thanks for all the responses.