topic Re: Showing my SIM card unregistered in Get Support

My phone showing unregistered sim

Pratheepan — Wed, 05 Jan 2022 12:40:03 GMT

Please help me to re activate my phone need that phone number

phone number removed by computergeek541

Re: My phone showing unregistered sim

Lieux — Mon, 03 Jun 2019 18:13:09 GMT

@Pratheepan wrote:
Please help me to re activate my phone need that phone number XXXXXX

Don't post any personal information here. We are customers like you.

Can you give us more details of your problem? New activation? Inactive for more 90 days???

Re: My phone showing unregistered sim

Triguy — Mon, 03 Jun 2019 18:14:19 GMT

You should remove your phone# as this is a public forum.

If you are setting up a new account, below is an article with instructions.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824

Showing my SIM card unregistered

Pratheepan — Mon, 03 Jun 2019 18:22:47 GMT

Please help me

Re: Showing my SIM card unregistered

Lieux — Mon, 03 Jun 2019 18:25:02 GMT

@Pratheepan wrote:
Please help me

It would be easier to stay in 1 thread! You will have help. Patience.

Re: Showing my SIM card unregistered

MandyJ — Mon, 03 Jun 2019 18:36:26 GMT

Is this a new SIM card, or one that's been previously working for you? A few more details may help us understand what's going on. 🙂

Re: Showing my SIM card unregistered

geopublic — Mon, 03 Jun 2019 18:45:16 GMT

@Pratheepan wrote:
Please help me

@Pratheepan If you just activated then there is a problem with your account. Only Public Mobile can help you resolve it. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Re: Showing my SIM card unregistered

hycm53 — Mon, 03 Jun 2019 19:14:07 GMT

@Pratheepan wrote:
Please help me

General speaking if your phone shows your Sim card unregistered, means your phone is locked. If it's the case then you need to contact your previously carrier to unlock your phone.

Re: My phone showing unregistered sim

Triguy — Mon, 03 Jun 2019 20:00:31 GMT

@computergeek541 Can you merge two threads together ?

Re: My phone showing unregistered sim

computergeek541 — Mon, 03 Jun 2019 20:23:55 GMT

@Triguy wrote:
@computergeek541 Can you merge two threads together ?

This has been done. thanks

Re: Showing my SIM card unregistered

Pratheepan — Mon, 03 Jun 2019 21:21:12 GMT

Previously used ididin use for last 3 month I need to reactivate I need that number very important please

Re: Showing my SIM card unregistered

GinYVR — Mon, 03 Jun 2019 21:27:37 GMT

@Pratheepan I don't think you can reactivate an account that has been lapsed for 90 days. Unfortunately it is gone. You might want to consider alternatives to solve your problem.

Re: Showing my SIM card unregistered

Anonymous — Mon, 03 Jun 2019 21:32:23 GMT

@Pratheepan wrote:
Previously used ididin use for last 3 month I need to reactivate I need that number very important please

If your service has been in suspended state for more than 90 days then it's gone. No available funds. No number. You would need to start fresh again with a new SIM and a different email address.

Re: My phone showing unregistered sim

Pratheepan — Mon, 03 Jun 2019 22:04:34 GMT

Inactivate 90 days plz need that number

Re: My phone showing unregistered sim

geopublic — Mon, 03 Jun 2019 22:13:40 GMT

@Pratheepan wrote:
Inactivate 90 days plz need that number

@Pratheepan Call that number if someone answers then it's gone.

Re: My phone showing unregistered sim

hairbag1 — Mon, 03 Jun 2019 22:10:13 GMT

@Pratheepan wrote:
Inactivate 90 days plz need that number

As suggested by @Anonymous , you're going to have to start all over new as the old account has expired and gone away for good. You need to get a new sim card and start a brand new account.

Re: My phone showing unregistered sim

Anonymous — Mon, 03 Jun 2019 22:13:32 GMT

@Pratheepan wrote:
Inactivate 90 days plz need that number

Not sure if you're saying that it's been more than 90 days. If so then the number is gone.

Did you bring it from another company ie. port/transfer? Or did you pick a new number when you signed up?

If you call that number does someone answer? If not then:

If a new number then you *might* be able to get it back by asking the moderators after activating a new SIM.

That would be the same with a Telus or Koodo originating number. *Maybe*

If from elsewhere then you could go to them and ask them if they have it available if no one had answered your calling. Then you would need to set up an account with them and regain the number. Then at long last you can do whatever you like with your number.

Re: Showing my SIM card unregistered

Pratheepan — Mon, 03 Jun 2019 22:26:34 GMT

I can’t get the same number

Re: Showing my SIM card unregistered

GinYVR — Mon, 03 Jun 2019 22:28:14 GMT

Hi @Pratheepan Sorry to hear about that.. as I had suggested before, it is more productive to tell your contacts your number has changed at this point.

Re: Showing my SIM card unregistered

Anonymous — Mon, 03 Jun 2019 23:03:29 GMT

@Pratheepan wrote:
I can’t get the same number

Perhaps you could be more descriptive if you wrote in what might be your native language. Use Google Translate and type in whatever language you like, translate it to English and copy/paste the result here. No log in required on that site.