topic Re: Phone Number Changed On Its Own in Get Support

Re: Phone Number Changed On Its Own

Steedclan — Wed, 05 Jan 2022 12:39:58 GMT

Help! My number changed after a quick trip down to the US. Now my other number isn't working. Help this is a business number

Re: Phone Number Changed On Its Own

stonechucker — Mon, 03 Jun 2019 17:04:27 GMT

@Steedclan, I've moved your post to be a new topic, as the post you made it in was almost 3 years old.

Phone numbers shouldn't change by themself, so you will need to contact the @ Moderator_Team via private message to get this addressed. Use the envelope icon in the upper right corner to do this.

Re: Phone Number Changed On Its Own

Anonymous — Mon, 03 Jun 2019 17:05:58 GMT

Edit: speedy edit by stonechucker 🙂

@Moderator_Team < Click this.

Re: Phone Number Changed On Its Own

stonechucker — Mon, 03 Jun 2019 17:07:02 GMT

@Anonymous, thanks for catching my typo, which either you fixed in your quote, or I just saved my edit just before you qoted me.

Cheers!

Re: Phone Number Changed On Its Own

geopublic — Mon, 03 Jun 2019 17:10:25 GMT

@Steedclan wrote:
Help! My number changed after a quick trip down to the US. Now my other number isn't working. Help this is a business number

@Steedclan wrote:
Help! My number changed after a quick trip down to the US. Now my other number isn't working. Help this is a business number

@SteedclanWhat other number? Did you get a sim when you were in the US? Does your phone support two sims? If yes, are you using your PM sim in your phone?

Re: Phone Number Changed On Its Own

mh1983 — Mon, 03 Jun 2019 17:10:00 GMT

In your Self Serve account, do you still see a record of the original number or has that changed too? Good luck getting this issue sorted.

Re: Phone Number Changed On Its Own

Steedclan — Mon, 03 Jun 2019 17:27:53 GMT

I bought the $20.00 add on from PM, no other sim. When I called or messaged my husband it wouldn't show up as my number it would show up as a random number from Edmonton, AB. Now we are back home and when we call my PM number it says it is not in service, when we call the random Edmonton number it goes to my phone.

Re: Phone Number Changed On Its Own

Steedclan — Mon, 03 Jun 2019 17:36:18 GMT

@geopublic

Re: Phone Number Changed On Its Own

Steedclan — Mon, 03 Jun 2019 17:37:06 GMT

@mh1983 I don't see any number under my self serve, only alternate number. Where would I see it?

Re: Phone Number Changed On Its Own

stonechucker — Mon, 03 Jun 2019 17:46:58 GMT

How long have you had your account with Public Mobile? If it's a fairly account, was it a number you selected from a list, or did you port your number in? I'm wondering if it was a new number selected, it may have been reclaimed by a previous subscriber who hadn't released it yet (ie Public Mobile should not have let you take the number).

Whatever the issue is, you'll certainly need to contact the Moderator_Team to get this addressed.

Re: Phone Number Changed On Its Own

Steedclan — Mon, 03 Jun 2019 17:51:20 GMT

@stonechucker I've had this number for three years, with PM for 1.5. Hoping the moderator responds soon!

Re: Phone Number Changed On Its Own

Anonymous — Mon, 03 Jun 2019 17:57:53 GMT

@Steedclan wrote:
@stonechucker I've had this number for three years, with PM for 1.5. Hoping the moderator responds soon!

Number you should have:

What happens with calls in/out?

Texts in/out?

Mysterious other number:

What happens with calls in/out?

Texts in/out?

Which number do you see on someone elses screen for caller id when you call them?

Click on Plan Details under My Plan to see the phone number registered to your account.

Re: Phone Number Changed On Its Own

dabr — Mon, 03 Jun 2019 17:57:26 GMT

@Steedclan wrote:
I bought the $20.00 add on from PM, no other sim. When I called or messaged my husband it wouldn't show up as my number it would show up as a random number from Edmonton, AB. Now we are back home and when we call my PM number it says it is not in service, when we call the random Edmonton number it goes to my phone.

Very strange! I can't imagine how that would happen but hope you get help quickly from the moderators. I'd be interested to know if the PM will provide you some information about how the number got changed.

I have seen our home phone number/name showing up as an incoming call occasionally through being spoofed and the phone company couldn't do anything about it. But your issue isn't spoofing. So wishing you a quick resolve!

Re: Phone Number Changed On Its Own

Steedclan — Mon, 03 Jun 2019 18:11:20 GMT

@Anonymous When I call others it appears as "new" number on their screen, when I call in it says out of sevice.

Texts go out with the "new" number instead of under my save number in their phone. Texts in work fine.

When I call the "new" number from my landline itgoes to my phone adn when I call out on my cell it shows new number on the recipients screen. Everything shows this new mysterious number.

Re: Phone Number Changed On Its Own

geopublic — Mon, 03 Jun 2019 18:42:05 GMT

@Steedclan wrote:
@Anonymous When I call others it appears as "new" number on their screen, when I call in it says out of sevice.
Texts go out with the "new" number instead of under my save number in their phone. Texts in work fine.
When I call the "new" number from my landline itgoes to my phone adn when I call out on my cell it shows new number on the recipients screen. Everything shows this new mysterious number.

@Steedclan Wow that's pretty messed up and scary at the same time!! I hope PM figures out what happened. Please keep us posted.

Re: Phone Number Changed On Its Own

PM100 — Mon, 03 Jun 2019 19:39:02 GMT

Very sorry to hear this. While waiting for a fix from the mods, perhaps you could take a look at your "Usage History" in particular looking at the phone numbers there making sure you recognize all of them.

Hope this resolves soon for you.

Re: Phone Number Changed On Its Own

Pizzaeh — Mon, 03 Jun 2019 19:46:10 GMT

@Steedclan The way it has been described it looks like that Edmonton number was ported in place of your original number, by mistake. Would be interesting to find out what happened. Please update this thread when it is eventually resolved.

Re: Phone Number Changed On Its Own

stonechucker — Mon, 03 Jun 2019 19:48:11 GMT

@Steedclan, this truly sounds like a number change request has been processed, however clearly you don't recall doing it (I'm not doubting you), or it's been taken away by an abnormal process.

If you had this number before with another carrier, if the port hadn't completed properly, it would have gone to the previous carrier pool ages ago. You've had it here for 1.5 years, so it should still be yours.