topic Re: Directing to moderator in Get Support

Directing to moderator

Tishie1 — Wed, 05 Jan 2022 12:39:55 GMT

I've noticed when people ask questions of the community, they are often directed to click a link to talk to a MOD.

How do I make this link for someone?

Thanks

Re: Directing to moderator

NDesai — Mon, 03 Jun 2019 15:08:51 GMT

@Tishie1 You should only tell others to contact mods when you know it is definitely an account related issue which you as a community member cannot resolve. People usually provide a link to directly reach to the mod team. You can copy this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Directing to moderator

duffer900 — Mon, 03 Jun 2019 15:07:30 GMT

@Tishie1 wrote:
I've noticed when people ask questions of the community, they are often directed to click a link to talk to a MOD.

How do I make this link for someone?

Thanks

I literally have been cutting it from other posts... Mainly because i am usually on different PCs.... Cool if there was some easy way. I went the Marco route, but it seems to only be for new posts.

Re: Directing to moderator

Anonymous — Mon, 03 Jun 2019 15:11:02 GMT

@duffer900 wrote:
@Tishie1 wrote:
I've noticed when people ask questions of the community, they are often directed to click a link to talk to a MOD.

How do I make this link for someone?

Thanks
I literally have been cutting it from other posts... Mainly because i am usually on different PCs.... Cool if there was some easy way. I went the Marco route, but it seems to only be for new posts.

"but it seems to only be for new posts" what does this mean? You can bang in a macro on anything you write. Even an edit.

Re: Directing to moderator

shskr — Mon, 03 Jun 2019 16:21:02 GMT

i Think if you click the envelope at the to right it will open a window to send message. You type moderator team in the field for whom the message is for, then the next is the subject and then lower is the description of your message..

I believe thats it.

Re: Directing to moderator

duffer900 — Mon, 03 Jun 2019 17:29:24 GMT

@Anonymous wrote:
@duffer900 wrote:
@Tishie1 wrote:
I've noticed when people ask questions of the community, they are often directed to click a link to talk to a MOD.

How do I make this link for someone?

Thanks
I literally have been cutting it from other posts... Mainly because i am usually on different PCs.... Cool if there was some easy way. I went the Marco route, but it seems to only be for new posts.
"but it seems to only be for new posts" what does this mean? You can bang in a macro on anything you write. Even an edit.

I'll have to revisit it... Cool

Re: Directing to moderator

louisawatson87 — Tue, 04 Jun 2019 13:02:22 GMT

How long does it take to get a response? I have sent an email yesterday. I need a PUK number and can only get it from the moderator before my phone will work 😞

Re: Directing to moderator

duffer900 — Tue, 04 Jun 2019 13:03:29 GMT

@louisawatson87 wrote:
How long does it take to get a response? I have sent an email yesterday. I need a PUK number and can only get it from the moderator before my phone will work 😞

Depending on Volume, it can take from 5 mins to 48hours.

I suspect you will hear from them today...

Re: Directing to moderator

louisawatson87 — Tue, 04 Jun 2019 13:10:55 GMT

Thank you for responding @duffer900 ! Hopefully I will here from them today!

Re: Directing to moderator

buddshek2 — Wed, 12 Jun 2019 17:50:36 GMT

I private messaged them late last night and they responded at 11am this morning.

Sorry I guess I'm about a week late.😁😁

Re: Directing to moderator

Anonymous — Wed, 12 Jun 2019 17:49:54 GMT

@buddshek2 wrote:
I private messaged them late last night and they responded at 11am this morning.

Thanks for the update. Nice to know their current response times.