topic Please contact in Get Support

Please contact

Cody1628 — Wed, 05 Jan 2022 12:39:11 GMT

I was double Charged on my bill and want it credited back to my card

Re: Please contact

Anonymous — Sat, 01 Jun 2019 21:28:15 GMT

@Cody1628 wrote:
I was double Charged on my bill and want it credited back to my card

Usually when things like this happen, people get credited back into their Available Funds. Seems rare to get the money back on a card.

But in the meantime, if you're willing, please post a screen snip of your recent Payment History from the self-serve and maybe we can see what you're seeing. Blank out personal info of course.

Re: Please contact

selva1 — Sat, 01 Jun 2019 21:30:04 GMT

Since this your first month payment, you have to send a private email to moderator team to get your refund or credit.

Re: Please contact

Triguy — Sat, 01 Jun 2019 21:57:52 GMT

You can reach a moderator by sending them a private message.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437