topic Re: Locked out of my self serve account in Get Support

Locked out of my self serve account

secularflesh — Tue, 04 Jan 2022 17:56:11 GMT

Password not accepted and password reset doesn't work: "Sorry, you've been locked out. Please contact Public Mobile for help."

Re: Locked out of my self serve account

Kalla_A — Wed, 13 Jul 2016 19:18:14 GMT

Hello @secularflesh,

I would be happy to reset the log-ins for your self-serve account.

I will be sending you a private message very soon.

Cheers,

Kalla

Re: Locked out of my self serve account

say — Thu, 14 Jul 2016 01:31:30 GMT

I activated my sim in phone and set up account and now I can't get into account to register credit card to be able to use my phone. Please help.

Re: Locked out of my self serve account

Shazia_K — Thu, 14 Jul 2016 13:00:50 GMT

Hello @say,

I'm sorry to hear that you have been locked out from your account.

I will be glad to help you recover your self-serve access, would you mind sending me your Public Mobile phone number via private message?

Thanks,

Shazia

Not sure how to send me or see private messages? Click here

Re: Locked out of my self serve account

Runrau — Mon, 21 Nov 2016 19:39:57 GMT

I need to also get a password reset. Every time they sent me a reset email it said my session had timed out. It's for my husband's phone and all i forgot to do was update my new visa card and pay on auto pay. This is a nightmare. It could be so easy if i could talk to someone.

Re: Locked out of my self serve account

Saray_O — Sun, 04 Dec 2016 20:14:18 GMT

Hi @Runrau,

I'm sorry about this!

Could you send me your phone number and 4-digit security PIN via private message? I will reset your password for you! 🙂

Re: Locked out of my self serve account

Navitas — Wed, 02 Aug 2017 13:20:12 GMT

Hello,

Im also locked out of my account. Just let me know who to private message please.

Thanks

Re: Locked out of my self serve account

user1234 — Fri, 25 Aug 2017 03:31:07 GMT

I am also locked out of my account. Please help me

Re: Locked out of my self serve account

NDesai — Fri, 25 Aug 2017 04:24:15 GMT

@user1234 wrote:
I am also locked out of my account. Please help me

Send a private message to the Moderator_Team with your account details. They will get back to you tomorrow morning.

Re: Locked out of my self serve account

ParadoxMeltdown — Sat, 23 Sep 2017 03:08:25 GMT

I have been locked out of my account also, as my forgot password email was not arriving in time/ at all

Re: Locked out of my self serve account

ParadoxMeltdown — Sat, 23 Sep 2017 03:08:51 GMT

I have been locked out of my account also, as my forgot password email was not arriving in time/ at all. I hope

Re: Locked out of my self serve account

Buddy_442 — Fri, 19 Jan 2018 08:22:38 GMT

my account is fully locked out, i need to PM someone for help

Re: Locked out of my self serve account

Rallen — Fri, 19 Jan 2018 14:47:15 GMT

The recover password doesn't qwork and i forgot mine i need help on setting mine please.

Re: Locked out of my self serve account

wetcoaster — Fri, 19 Jan 2018 17:57:23 GMT

@Buddy_442, @Rallen

You both have posted in an old thread. For future reference you'll get more visibility and faster help for your problem if you start a new topic.

If the password function isn't working for you (here is the recent Knowledge Base article on the topic: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Password-Reset-Procedure/tac-p/212686#M441) - you'll need to contact the moderators for help. Please be aware that they seem to be busier than usual, but, working on a first come first serve basis, they will get back to you asap tomorrow morning. We recommend that you enable email notifications so that you get their message right away and follow the procedure right away to avoid another reset time out.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, PIN, problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Locked out of my self serve account

kkpuri1 — Mon, 29 Jan 2018 21:12:34 GMT

Hello,

My phone # is 64xxxxx and I am locked out for Password. Please assist me

Re: Locked out of my self serve account

koimr1 — Mon, 29 Jan 2018 21:26:15 GMT

wrote:
Hello,

My phone # is 64xxxxx and I am locked out for Password. Please assist me

Please don't post personal information in the forums. 🙂

You'll need to contact a moderator via private message (see @wetcoaster's post right before yours) for instructions.

Re: Locked out of my self serve account

chrisjohns — Tue, 30 Jan 2018 05:41:17 GMT

Having the same issue as other people in this thread: can't log in to account and "Forgot your password?" not working. Please help.

Re: Locked out of my self serve account

stonechucker — Tue, 30 Jan 2018 06:36:34 GMT

Please follow the directions specified by others already in this thread.

Re: Locked out of my self serve account

jfennell — Sat, 14 Jul 2018 23:40:57 GMT

I am locked out from my account. Can you please reset my password

Re: Locked out of my self serve account

Runrau — Sun, 15 Jul 2018 14:24:55 GMT

The moderator will reply here. You just have to wait a day or two.