topic Re: Data not working in Get Support

Data not working

prathibha — Wed, 05 Jan 2022 12:39:02 GMT

Hi,

The Data on my Phone isn’t activated for some reason. I have the $40 plan which comes with 4.5 GB of data, but the data isn’t activated despite the phone being activated. Please help.

Thanks,

Prathibha

Re: Data not working

popping — Sat, 19 Oct 2019 22:27:38 GMT

@prathibha wrote:
Hi,

The Data on my Phone isn’t activated for some reason. I have the $40 plan which comes with 4.5 GB of data, but the data isn’t activated despite the phone being activated. Please help.

Thanks,
Prathibha

Enable data and restart your phone may configure your APN setting correctly.

Which phone are you using?

Re: Data not working

Dunkman — Sat, 19 Oct 2019 22:28:42 GMT

@prathibha

You might want to try the following:

a network reset on your phone.

reboot phone

toggle airplane mode on, then off.

Re: Data not working

popping — Sat, 19 Oct 2019 22:29:43 GMT

@prathibha

Do you have the data usage line on your overview page after login?

If no, you have used all your data.

Re: Data not working

prathibha — Sat, 19 Oct 2019 22:32:43 GMT

My phone is LG G4. I tried restarting the phone, toggle airplane mode on and off. It is still not working yet.

Re: Data not working

Dunkman — Sat, 19 Oct 2019 22:39:08 GMT

@prathibha wrote:
My phone is LG G4. I tried restarting the phone, toggle airplane mode on and off. It is still not working yet.

@prathibha

LG phones often need a factory reset to work.

You could also check the APN Settings to make sure it is correct.

https://apn-canada.gishan.net/en/apn/public-mobile

Edit:

(here are the APN settings)

Name: Public Mobile

APN: sp.mb.com

Proxy: Leave blank

Port: Leave blank

Username: Leave blank

Password: Leave blank

Server: Leave blank

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMSC proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Leave blank

APN type: default,mms,agps,supl,fota,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

Re: Data not working

popping — Sat, 19 Oct 2019 23:26:57 GMT

@prathibha wrote:
My phone is LG G4. I tried restarting the phone, toggle airplane mode on and off. It is still not working yet.

For LG G4, network reset reset is needed after switching provider before data working again.

Re: Data not working

geopublic — Sun, 20 Oct 2019 00:06:11 GMT

@prathibha wrote:
My phone is LG G4. I tried restarting the phone, toggle airplane mode on and off. It is still not working yet.

@prathibha If you can't connect to the internet, send or receive email and/or messages (text, picture or video), try resetting the network settings:

From a Home screen, navigate: Apps > Settings > Backup & reset.
Tap Network settings reset.
Tap RESET SETTINGS.
Tap Reset Settings.

If you data is still not working then you need to do a factory reset to get it to work.

Re: Data not working

cellphoneuser1 — Sun, 20 Oct 2019 04:49:40 GMT

@prathibha If you need factory reset, back up everything. The factory reset will erase everything.