topic Autopay not working - if I just pay, will I lose my $2? in Get Support

Autopay not working - if I just pay, will I lose my $2?

Sherrycheng — Wed, 05 Jan 2022 12:38:57 GMT

Hi friends! My autopay isn’t working and my account is now suspended. This is the first time it’s ever happened since joining Jan 2018, but it’s quite troublesome.

I was wondering if I could just complete a one-time payment right now instead of wait for a moderator to get back to me?

thanks!

Re: Autopay not working - if I just pay, will I lose my $2?

Anonymous — Sat, 01 Jun 2019 16:46:35 GMT

@Sherrycheng wrote:
Hi friends! My autopay isn’t working and my account is now suspended. This is the first time it’s ever happened since joining Jan 2018, but it’s quite troublesome.

I was wondering if I could just complete a one-time payment right now instead of wait for a moderator to get back to me?

thanks!

This is indeed a troublesome problem. Making manual payments will not affect a configured autopay reward.

Edit: make sure your credit card (or bank account) is valid for expiry or limit.

Re: Autopay not working - if I just pay, will I lose my $2?

porcupine — Sat, 01 Jun 2019 16:49:01 GMT

i tried that it didnt work .it just added more money to my account .i think i would message the moderator

Re: Autopay not working - if I just pay, will I lose my $2?

Sherrycheng — Sat, 01 Jun 2019 16:55:57 GMT

Okay, thanks! I’ll give it a quick try

Re: Autopay not working - if I just pay, will I lose my $2?

Sherrycheng — Sat, 01 Jun 2019 16:56:51 GMT

Yeah, I just tried it. It actually just denied my payment completely, even though my card isn’t expired/at its limit.

I’ll just message a mod. Thanks!

Re: Autopay not working - if I just pay, will I lose my $2?

Anonymous — Sat, 01 Jun 2019 16:58:16 GMT

@Sherrycheng wrote:
Yeah, I just tried it. It actually just denied my payment completely, even though my card isn’t expired/at its limit.

I’ll just message a mod. Thanks!

Would you be willing to try the 611 service and see if it does anything differently?

Re: Autopay not working - if I just pay, will I lose my $2?

Sherrycheng — Sat, 01 Jun 2019 17:04:43 GMT

@Anonymous wrote:

Would you be willing to try the 611 service and see if it does anything differently?

That’s a good suggestion. I’ll give it a shot when I’m able to get to somewhere quiet enough to listen to my phone. Thanks!

Re: Autopay not working - if I just pay, will I lose my $2?

geopublic — Sat, 01 Jun 2019 17:05:22 GMT

@Sherrycheng wrote:
Hi friends! My autopay isn’t working and my account is now suspended. This is the first time it’s ever happened since joining Jan 2018, but it’s quite troublesome.

I was wondering if I could just complete a one-time payment right now instead of wait for a moderator to get back to me?

thanks!

@Sherrycheng With Public Mobile there is always a first time. This is a known issue many have reported similar issue in the past week so there is definitely a system bug with AutoPay and renewals for some users.

As others have reported you need to wait for the moderator to fix it. To be safe and avoid these issues in the future it's best to setup a phone reminder and do a onetime payment 2 days before your renewal date to be safe.

Re: Autopay not working - if I just pay, will I lose my $2?

Sherrycheng — Sat, 01 Jun 2019 18:12:03 GMT

@geopublic so you mean I should sign up for autopay, but still set a monthly reminder to myself to manually pay my bill?

Re: Autopay not working - if I just pay, will I lose my $2?

Anonymous — Sat, 01 Jun 2019 18:18:12 GMT

@Sherrycheng wrote:
@geopublic so you mean I should sign up for autopay, but still set a monthly reminder to myself to manually pay my bill?

Yup. Only because of all the constant ridiculous issues with autopay. You still get $2 whether it goes to the cc or not.

Re: Autopay not working - if I just pay, will I lose my $2?

dabr — Sat, 01 Jun 2019 18:23:43 GMT

@Sherrycheng wrote:
@geopublic so you mean I should sign up for autopay, but still set a monthly reminder to myself to manually pay my bill?

I must admit I don't get the purpose of autopay if you need to still have to do a manual pre-payment. Personally speaking I've never had to manually do a payment (except for add-ons) and so far the autopay has worked without any glitches, even through plan changes, other users suggest to always do a manual top up to prevent any possible hiccups.

Re: Autopay not working - if I just pay, will I lose my $2?

geopublic — Sat, 01 Jun 2019 18:43:23 GMT

@Sherrycheng wrote:
@geopublic so you mean I should sign up for autopay, but still set a monthly reminder to myself to manually pay my bill?

@Sherrycheng Yes, that is what I do and to be honest there is still a chance that it will get messed up because of an upcoming programming change. Your plan your choice.

Re: Autopay not working - if I just pay, will I lose my $2?

Sherrycheng — Mon, 10 Jun 2019 17:31:28 GMT

Hi everyone! Just an update: a mod responded to me and explained that my credit card was blocked. I've been with Public Mobile for a while now and this is the first time this has ever happened and hopefully it'll be the last though.

Thanks for all the help!

Re: Autopay not working - if I just pay, will I lose my $2?

jiwa — Mon, 10 Jun 2019 19:28:16 GMT

Hi there,

same thing happened to my account. I had to manually paid and set up the auto payment again. but I didn't lose the $2 credit. it was added to my next bill as the credit. so on my following bill the balance showed as "monthly fee - $2 credit (from the previous month) - $2 credit (from autopayment current month)" hope that give you some information.