topic Re: Multiple long distance packages in Get Support

Multiple long distance packages

hang2 — Wed, 05 Jan 2022 12:38:53 GMT

I currently have two 400 mins long distance package. Both are for international usages. Now I see that PM is offering a $5 for 500 Canadian mins. If I buy this, and call another province which package will PM take the mins from? I hope it takes it from the 500 Canadian mins package so I can save the other two for when I call US or Int.

Re: Multiple long distance packages

hairbag1 — Sat, 01 Jun 2019 14:35:06 GMT

@hang2 wrote:
I currently have two 400 mins long distance package. Both are for international usages. Now I see that PM is offering a $5 for 500 Canadian mins. If I buy this, and call another province which package will PM take the mins from? I hope it takes it from the 500 Canadian mins package so I can save the other two for when I call US or Int.

It'll take the minutes from the new 500 minute add-on first.

I used to have both the 400 minutes and the 200 minute and only time was used from the Canada wide 200 minutes...until it was used up. Then minutes came off the other.

Re: Multiple long distance packages

Dunkman — Sat, 01 Jun 2019 14:36:14 GMT

@hang2

Excellent question. Since this is a new add on, it is difficult to say what happens. In the ideal world, if you dial Canada, it should come out of Canada long distance add on. If US or internation, the regular add on. Maybe let us know when you try.

With Public mobile limited resources for website support, etc., I would not be surprised that you would need to use up one long distance add on before switching to other.

Re: Multiple long distance packages

hang2 — Sat, 01 Jun 2019 14:37:19 GMT

Is it written online? Is there a link or an article that states this?

So PM, will always take the mins from the latest mins package first? Regardless if it is for Canada only or for International?

Re: Multiple long distance packages

hairbag1 — Sat, 01 Jun 2019 14:42:29 GMT

For international calls outside of Canada or USA, you'll need the 400 minute International Add-on, I believe.

Re: Multiple long distance packages

hang2 — Sat, 01 Jun 2019 14:44:29 GMT

Thanks all for the quick replies!!

Cheers,

Re: Multiple long distance packages

mimmo — Sat, 01 Jun 2019 14:45:04 GMT

@hang2

I asked @Alan_K this same question, will let you know what he responds. the system should be smart enough to know which addon to deduct from. as mentioned above it took from canada/usa before the international. so I would assume its the same here.

Re: Multiple long distance packages

geopublic — Sat, 01 Jun 2019 14:53:52 GMT

@hang2 wrote:
I currently have two 400 mins long distance package. Both are for international usages. Now I see that PM is offering a $5 for 500 Canadian mins. If I buy this, and call another province which package will PM take the mins from? I hope it takes it from the 500 Canadian mins package so I can save the other two for when I call US or Int.

@hang2 Great question! I don't think anyone here knows the answer so we will need to hear it from the horses mouth but logically the system should use the cheapest cost per minute route I would hope.