topic Re: Invalid SIM in Get Support

Invalid SIM

KaraG — Wed, 05 Jan 2022 12:38:48 GMT

I got my SIM card in the mail and had the account activation almost completed, there was an error that made me start all over again. And now my SIM card is "invalid" but it wont let me log on with the user name I created.

Help

Re: Invalid SIM

geopublic — Sat, 19 Oct 2019 17:51:53 GMT

@KaraG Try the sim in your phone to see if it was activated. If not, try the activation again in an hour once the session lock has cleared.

Re: Invalid SIM

popping — Sat, 19 Oct 2019 17:51:34 GMT

@KaraG wrote:
I got my SIM card in the mail and had the account activation almost completed, there was an error that made me start all over again. And now my SIM card is "invalid" but it wont let me log on with the user name I created.
Help

Wait an hour and do your activation process again. Make sure to restart you browser also.

Re: Invalid SIM

KaraG — Sat, 19 Oct 2019 17:55:38 GMT

I waited a full 24 hours before trying again, and cleared all browser history

Re: Invalid SIM

totalUser — Sat, 19 Oct 2019 18:56:26 GMT

What happens if you try to create selfserve with the email you supplied at the signup and the number you picked

If that doesn't work you should contact moderators

Re: Invalid SIM

computergeek541 — Sat, 19 Oct 2019 19:15:14 GMT

@KaraG wrote:
I got my SIM card in the mail and had the account activation almost completed, there was an error that made me start all over again. And now my SIM card is "invalid" but it wont let me log on with the user name I created.
Help

There are also some caess in which the service doesn't work but your credit card is still charged. So, check if that happened, and if it did, don't try to acivate again. For that type of situation, only the moderators could fix this. They also may need to help with the set up of your self serve account.

Re: Invalid SIM

Master2001 — Sat, 19 Oct 2019 21:58:45 GMT

Did you try InPrivate browser.