topic Help with data in Get Support

Help with data

Ryannjjohn — Wed, 05 Jan 2022 12:38:22 GMT

Emergency I need help with my data

Help with data

Ryannjjohn — Sat, 19 Oct 2019 04:14:18 GMT

I need help with my data please

Help with data

GinYVR — Sat, 19 Oct 2019 04:14:38 GMT

@RyannjjohnLog into your selfserve accout to make sure you still have data left in your allotment. If you have data, make sure your APN is set correctly and data is set to on. If that fails put your SIM card into a known working phone to narrow down if it is the problem with your phone or Public Mobile

Help with data

Ryannjjohn — Sat, 19 Oct 2019 04:15:01 GMT

My data wasn't on and all of a sudden my usage is over

Help with data

GinYVR — Sat, 19 Oct 2019 04:15:27 GMT

@RyannjjohnIn that case, it sounds like Public Mobile's end is working but you will need to configure your phone so that it only downloads large files eg OS and apps updates via wifi. These days those updates can be a few hundred to a gb or 2 in size.

Re: Help with data

computergeek541 — Sat, 19 Oct 2019 04:17:19 GMT

@Ryannjjohn I have moved your messages from a discussion about an unrelated matter into their own thread and renamed the title. This will help people better understand the service issue you're having and to more easily respond to you.