topic Re: Activated 2 phones, one has voice but no data, the other has mobile data, no voice calling in Get Support

Activated 2 phones, one has voice but no data, the other has mobile data, no voice calling

Lakepuppy — Wed, 05 Jan 2022 12:38:17 GMT

Activated two phones at dealer. One phone has mobile data, but no calling
The other has calling but no mobile data. Four people at dealer tried for 3 hours

no solution. Both phones are telus network compatible.
Sent private email, no reply so far. Any suggestions? Thanks

Re: Activated 2 phones, one has voice but no data, the other has mobile data, no voice calling

AE_Collector — Fri, 31 May 2019 05:42:26 GMT

Both brand new numbers from public mobile or ported numbers from elsewhere? Porting can take a few hours to complete but sounds as though it may have been more than that now.

Re: Activated 2 phones, one has voice but no data, the other has mobile data, no voice calling

Anonymous — Fri, 31 May 2019 05:42:48 GMT

@Lakepuppy wrote:
Activated two phones at dealer. One phone has mobile data, but no calling
The other has calling but no mobile data. Four people at dealer tried for 3 hours
no solution. Both phones are telus network compatible.
Sent private email, no reply so far. Any suggestions? Thanks

What exact make/model are the phones?

Are they unlocked?

The data would be the following:

Find your phone on this list:
Officially Recognized APN Reference

If your phone isn't there maybe these might work:
APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: Activated 2 phones, one has voice but no data, the other has mobile data, no voice calling

sunflowershine — Fri, 31 May 2019 05:43:02 GMT

@Lakepuppy Have you correct the APN to PM network? Here is the link: https://www.publicmobile.ca/en/bc/get-help/articles?q=apn

Re: Activated 2 phones, one has voice but no data, the other has mobile data, no voice calling

geopublic — Fri, 31 May 2019 05:47:47 GMT

@Lakepuppy wrote:
Activated two phones at dealer. One phone has mobile data, but no calling
The other has calling but no mobile data. Four people at dealer tried for 3 hours
no solution. Both phones are telus network compatible.
Sent private email, no reply so far. Any suggestions? Thanks

@Lakepuppy What happens when you swap sims between phones?

Re: Activated 2 phones, one has voice but no data, the other has mobile data, no voice calling

LovesToPM — Fri, 31 May 2019 10:57:04 GMT

@Lakepuppy

Please give more details.
- Which plan? Which phone model? New number or ported? whats working/not working?

	SIM 1	SIM 2
Which plan?
Phone (brand, model)
Phone number (New or Ported)
Whats working/not working	Yes / No	Yes / No
SMS in
SMS out
MMS in
MMS out
Calls in
Calls out
Data access

As others have said:
- If no data, did you setup APN?
- Did you try swapping SIM?

Re: Activated 2 phones, one has voice but no data, the other has mobile data, no voice calling

Lakepuppy — Fri, 07 Jun 2019 16:50:58 GMT

Thanks for your help. After 9 days, mods & London Drugs could not resolve.
Swiched to Koodo, put in sim cards, both phones worked great.