topic Default email address in Get Support

Default email address

Murphcrud1 — Wed, 05 Jan 2022 12:38:07 GMT

We have two plans on separate phones and separate email addresses.

When I go to login to check my useage, I am unable to open my account as the program defaults to my wife's plan and account. How do I open my account??

Re: Default email address

GR — Fri, 18 Oct 2019 22:55:45 GMT

@Murphcrud1 you should be able to login with your email address and your password

Re: Default email address

kselmak — Fri, 18 Oct 2019 22:58:45 GMT

Can you use another browser?

You can also try logging her out and then logging in with your email.

If it's still problem try removing her from saved passwords

Which browser are you using?

Re: Default email address

popping — Sat, 19 Oct 2019 00:10:55 GMT

@Murphcrud1 wrote:
We have two plans on separate phones and separate email addresses.
When I go to login to check my useage, I am unable to open my account as the program defaults to my wife's plan and account. How do I open my account??

@Murphcrud1

Which browser are you using?

I am using Chorme on Windows 10. I am able to login to 5 different PM accounts and I am able to switch between accounts without any issue.

1. logoff one user

2. select another email to login to another account.

3. repeat step 1 and 2 for all my accounts.

Re: Default email address

cellphoneuser1 — Sun, 20 Oct 2019 05:16:25 GMT

@Murphcrud1 wrote:
We have two plans on separate phones and separate email addresses.
When I go to login to check my useage, I am unable to open my account as the program defaults to my wife's plan and account. How do I open my account??

Clear cookies. Clear cache. Delete passwords. Reopen browser and try again.