topic Re: Data not working in Get Support

Data not working

Amina1 — Wed, 05 Jan 2022 12:37:43 GMT

Hi my data stops working after 3days of the payement I need help please??!

Re: Data not working

will13am — Fri, 18 Oct 2019 17:40:24 GMT

@Amina1, is it possible that you have used up all your data? Which plan did you purchase. Go into your self serve account and look at the information in the add-on box of the overview tab. If you see no reference to data there, then it is all consumed.

Re: Data not working

Triguy — Fri, 18 Oct 2019 19:17:40 GMT

When you log into your account under data and add-ons is any amount showing ? If no amount is listed then you have used up your data and would need to purchase an add-on or wait until your next renewal.

You could log into your account then click on usuage history to see the day,time, an amount of data used.

Re: Data not working

popping — Fri, 18 Oct 2019 18:02:25 GMT

I have a $15 plan with 250MB data per 30 days cycle.

I used 221MB out of 250MB data for my current cycle. After I used all my 250MB data, the 250MB usage line will not show on my overview page.

Data & Add-Ons Amount Used
100 Minutes Canada-Wide Talk
37  /  100 MIN
1GB Promo
0  /  1024 MB
250 MB at 3G speed
221.320  /  250 MB

Re: Data not working

ChuckYeah — Fri, 18 Oct 2019 18:08:45 GMT

If your renewal date was three days ago and you don't think it is possible to have used your data, a possibility exists that your data did not get reset at renewal.

If this is the case a moderator will fix that for you.

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern within 48 hours. May take longer, but the promise of the new Ticketing System was that it will reduce these wait times.
About @Moderator_Team
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Re: Data not working

cellphoneuser1 — Sat, 19 Oct 2019 03:19:21 GMT

@Amina1 wrote:
Hi my data stops working after 3days of the payement I need help please??!

If you're out and you're using data that fast, consider changing to a different plan. That's cheaper than always using buying data add-ons.

Data & Add-Ons	Amount Used
100 Minutes Canada-Wide Talk	37 / 100 MIN
1GB Promo	0 / 1024 MB
250 MB at 3G speed	221.320 / 250 MB