topic Re: Data in Get Support

Data

msmandysweets — Tue, 04 Jan 2022 17:56:00 GMT

I pay for 200MB of data every month it hasn't worked for over 3 months I my settings are set properly to use data I've even done 2 system resets and completely erased everything off my phone. Please get my data working thanks.

Re: Data

Kalla_A — Sun, 10 Jul 2016 21:25:54 GMT

Hello @msmandysweets,

I am sorry to hear that you've been having issues with your data!

Have you thought about your APN settings: without those properly configured, you will not be able to use cellular data on your phone.

Please take a look at this post, it will show you the steps.

Cheers,

Kalla

Re: Data

Litvinau_A — Mon, 11 Jul 2016 14:19:01 GMT

@msmandysweets you can always search for the same issue in the community. Data seems to be a most common problem.

Being PM customer requires a bit of sitting behing the PC in the beginning. Once everything is set - you'll be golden

Re: Data

msmandysweets — Mon, 11 Jul 2016 14:21:33 GMT

Thanks going into the APN setting worked

Re: Data

Litvinau_A — Mon, 11 Jul 2016 14:26:13 GMT

@msmandysweets If someone's advice has helped you solve your issue, we like to Bravo that person. That's how we get discounts on our bills 🙂

Re: Data

msmandysweets — Mon, 11 Jul 2016 16:43:20 GMT

So now my data is working but it is not allowing me to send or accept picture messages

Re: Data

Kalla_A — Mon, 11 Jul 2016 17:06:43 GMT

Hello @msmandysweets,

Could you explain a little further?

Having the data connection open is necessary to send and receive MMS. This is so whether you have data included in the plan or not.

We are happy to help 🙂

Cheers,

Kalla

Re: Data

imm1304 — Mon, 11 Jul 2016 17:08:38 GMT

Hey @msmandysweets,

Glad to hear that your data is working after APN settings were updated.

1. MMS requires that you are on mobile network with data enabled. Were you on wifi by any chance while testing the MMS?

2. Verify that the MMS settings are correct on your phone. Here are the APN settings pertaining to the MMS:

MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302

3. If the MMS settings are correct, some people have reported success in the past by entering the following in the APN settings: APN type: default,mms,supl

Remember to save the changes made to the APN settings and reboot.

Re: Data

msmandysweets — Mon, 11 Jul 2016 17:15:33 GMT

Perfect that worked thanks!

Re: Data

imm1304 — Mon, 11 Jul 2016 17:22:21 GMT

You're welcome! Hope you enjoy your PM service.

Just curious, which part worked?

Re: Data

srlawren — Mon, 11 Jul 2016 17:25:58 GMT

@msmandysweets I'm glad you got everything working! Great efforts helping out, @Litvinau_A, @imm1304, and @Kalla_A!

Re: Data

msmandysweets — Mon, 11 Jul 2016 17:26:02 GMT

I tried doing what was requested at 1:07pm

Re: Data

msmandysweets — Sat, 16 Jul 2016 16:14:01 GMT

Hi I was hoping you could tell me how much my phone bill is it don't tell me when I dial #611 and I want to make sure I have enough on my account to be paid in full I'm leaving for 2 weeks and can't purchase public mobile phone cards where I'm going

Re: Data

Mary_M — Sat, 16 Jul 2016 16:31:39 GMT

Hey @msmandysweets

You can actually view this information directly through your self-serve account.

Let us know if you need further assistance,

Mary

Re: Data

msmandysweets — Sat, 16 Jul 2016 16:36:24 GMT

Tried it said that my phone number in invalid and I'm locked out of my account

Re: Data

Mary_M — Sat, 16 Jul 2016 16:49:56 GMT

In this case, please send me your phone number via private message.

I'll be more than happy to provide you with your account balance.

Cheers!

@msmandysweets