topic Re: Double Billed in Get Support

Double Billed

Mikey1986 — Wed, 05 Jan 2022 12:37:27 GMT

Hello, I have been billed twice in the same month for the last two months. I recieved a "service error" reimbursement for the month of April. Nothing for the month of May. Please assist ASAP. Thank you.

Re: Double Billed

Alex888 — Wed, 29 May 2019 21:36:39 GMT

@Mikey1986 You would have to contact the moderators about it, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double Billed

sunflowershine — Wed, 29 May 2019 21:36:53 GMT

@Mikey1986 You need to contact the moderators to discuss the issue. You can click the following link: https://productioncommunity.publicmobile.ca/t5/notes/composepage

See what they can do, but refund is difficult.

Re: Double Billed

computergeek541 — Wed, 29 May 2019 21:37:13 GMT

@Mikey1986 wrote:
Hello, I have been billed twice for the last two months and got a "service error" reimbursement.

It almost sounds as if Public Mobile added extra funds to your Public Mobile self-serve account to conpensate based on that statement. Is that what happened?

Re: Double Billed

geopublic — Wed, 29 May 2019 21:44:56 GMT

@Mikey1986 wrote:
Hello, I have been billed twice in the same month for the last two months. I recieved a "service error" reimbursement for the month of April. Nothing for the month of May. Please assist ASAP. Thank you.

@Mikey1986 Are you sure? If you post a screenshot of you payment history for the last three months minus any private info of course someone here will be more that happy to review and confirm if that is the case.

Re: Double Billed

Mikey1986 — Sun, 09 Jun 2019 00:05:36 GMT

March

March-May

Re: Double Billed

geopublic — Sun, 09 Jun 2019 00:43:53 GMT

@Mikey1986 Wow!! Definitely you are being charged twice for the same plan 10 days apart. I guess if Public Mobile supported multiple plans per account then the payment history would look similar to the screenshot you posted.

Public Mobile owes you some money that's for sure!!

Re: Double Billed

Mikey1986 — Mon, 10 Jun 2019 23:52:43 GMT

Hello. How do I get reimbursed? Thanks.

Re: Double Billed

geopublic — Mon, 10 Jun 2019 23:58:13 GMT

@Mikey1986 wrote:
Hello. How do I get reimbursed? Thanks.

Hopefully you've contacted the moderator team. They should credit back your account the extra amount that you were charged.

Re: Double Billed

Anonymous — Tue, 11 Jun 2019 00:09:03 GMT

@Mikey1986 wrote:
Hello. How do I get reimbursed? Thanks.

Just a little extra detail to the above...it would likely only credit back your Available Funds account here...not your bank or credit card.

Re: Double Billed

Mikey1986 — Tue, 11 Jun 2019 00:37:05 GMT

Hello. I am ok with a credit being added to my account. I don't have a credit or debit card on file. Thanks.

Re: Double Billed

Anonymous — Tue, 11 Jun 2019 00:43:47 GMT

@Mikey1986 wrote:
Hello. I am ok with a credit being added to my account. I don't have a credit or debit card on file. Thanks.

You're missing out on the easy effortless autopay reward of $2. You can use those "credit" card gift cards to satisfy the autopay reward and still top up however else you're doing. No need to even hit the card.

Re: Double Billed

Mikey1986 — Mon, 17 Jun 2019 21:24:44 GMT

Hi. I am not sure I understand. My bill is coming up in a week and would like it paid by public mobile for billing me twice. Can this be done?

Re: Double Billed

srlawren — Mon, 17 Jun 2019 21:54:47 GMT

@Mikey1986 wrote:
Hi. I am not sure I understand. My bill is coming up in a week and would like it paid by public mobile for billing me twice. Can this be done?

@Mikey1986 have you contacted the moderator team yet? If not, please see here to learn how to send them a private message: How to Get Help - Community

Re: Double Billed

hairbag1 — Mon, 17 Jun 2019 21:59:54 GMT

@Mikey1986 wrote:
Hi. I am not sure I understand. My bill is coming up in a week and would like it paid by public mobile for billing me twice. Can this be done?

When you log into My Account, do you see any $$ in Available Funds ? Maybe they have applied the extra payments to your account already but just waiting for the next renewal ?

Re: Double Billed

Mikey1986 — Mon, 17 Jun 2019 22:05:33 GMT

Hi. No funds ATM. I will contact an admin. Thanks.

Re: Double Billed

Mikey1986 — Mon, 17 Jun 2019 22:07:16 GMT

I will contact a moderator. Thank you.