topic Re: Why was my account suspended after one day in Get Support

Re: Voucher did not work!!

Linda3 — Wed, 05 Jan 2022 12:37:24 GMT

My voucher won't work and says my account is suspended and my bill was due yesterday and I got minutes today it has only been one day

Why was my account suspended after one day

Linda3 — Wed, 29 May 2019 20:54:47 GMT

Re: Voucher did not work!!

Anonymous — Wed, 29 May 2019 20:57:57 GMT

@Linda3 - You might want to contact the moderator team. They might be able to get you up-and-running faster than if you wait and see...

Click here to send the moderator team a private message. Their hours are: Mon-Fri 8AM-Midnight(EST) & Sat/Sun 8AM-10:00PM(EST)

Re: Why was my account suspended after one day

sunflowershine — Wed, 29 May 2019 21:05:30 GMT

@Linda3 Do you mean under "My Account", your status is "Suspended"?

Re: Why was my account suspended after one day

Dunkman — Wed, 29 May 2019 21:34:59 GMT

From previous thread:

My voucher won't work and says my account is suspended and my bill was due yesterday and I got minutes today it has only been one day

@Linda3

If your voucher is not working, did you try dialing 611 and entering voucher number. As stated in previous thread, you may need to contact moderator to fix voucher issue. Only problem is that it takes 1-2 day response time. If you need service asap, you might new voucher and use the previous voucher for next month once moderator fixes issue.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Voucher did not work!!

computergeek541 — Wed, 29 May 2019 21:42:14 GMT

@Linda3, I've separated messages from a different thread and merged messages about your issues into a new topic.

Re: Voucher did not work!!

Dogbert — Thu, 30 May 2019 13:16:21 GMT

@Linda3 wrote:
My voucher won't work and says my account is suspended and my bill was due yesterday and I got minutes today it has only been one day

It can take upto 48 hours for the voucher to become active.

If it doesn't become active after 48 hours; call the customer service number on the back of the voucher. I've had gift card activations where it didn't become automatically valid and the customer service agent had to manually activate it (they can see the transaction, but something with certain gift cards).

I read from others that sometimes the 611 option (load using phone) works, when online fails.

Good Luck!